• Field Services Tech II

    CompuCom (Raleigh, NC)


    Overview:

    Responsibilities:

    Job Description Summary:

    Job Description:

    IT Field Service Technician (FST)

    As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail client, allowing them to experience the best support available within the industry. The candidate shall be a self-starter, have exceptional customer service proficiencies and ability to use communication as an expansive tool to achieve an excellent customer experience. The candidate must conduct their efforts in a professional, businesslike manner and effectively communicate, as well as provide continuous quality in their daily task achievements. The candidate will be self-motivated with excellent time management skills, with the capability to complete projects ahead of schedule. Candidate will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements. The candidate will be consistent with documentation, tracking and monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result.

    Performance Responsibilities

    Exceptional Customer Service and relationship building competence

     

    Travel within a radius of 25 to 100+ miles daily in a specific route

     

    Understand AC/DC and backup power concepts

    Excellent time management and reporting skill

    Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)

     

    Manage triage, troubleshooting and resolution to client scope on IT equipment

     

    Occasionally works at heights of 20’ to 25’, lift equipment training provided

     

    Document efforts, issues and resolutions, close cases/tickets daily

     

    Experience desired in copper and fiber cabling and various terminating connectors

     

    Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding

     

    Insight to POS, PC, Printers, Thin Clients, AP’s, Servers, Network switch equipment

     

    Able to lift 25lbs

     

    Preferred Experience and Certifications

     

    One-year IT technical support experience

     

    A+ CompTIA certification required

     

    Net+ CompTIA certification is a plus

    Qualifications:

    CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.