• Referral Coordinator, Associate

    UPMC (Pittsburgh, PA)


    UPMC Home Health is hiring a full-time Referral Coordinator for our team working Monday-Friday from 8:00 AM-4:30 PM. This position will be fully remote following a REQUIRED in-person orientation period in Seven Fields, PA. This position does not currently have weekend shifts but may change in the future.

    Responsibilities:

    + Manage incoming calls to the intake department and effectively problem-solve, transfer, or coordinate timely as appropriate.

    + Manage multiple referral inquiries across interaction types including telephonic, fax, electronic health records, online, and email.

    + Initiate required referral documentation and complete referral shell.

    + Leverage multiple systems to handle inquiries for home-based service types to meet patient and department needs.

    + Follow up on and document interactions with referral sources and prospective patients.

    + Conduct outbound follow-up calls in accordance with departmental initiatives.

    + Provide exemplary customer service by being proactive and responsive to all customer requests.

    + Understand, coordinate, and effectively communicate information regarding referrals across multiple business areas.

    + Remain current on all department policies, procedures, and modifications.

    + Attend all department meetings and trainings as scheduled.

    + High school graduate required.

    + Minimum of 2 years of customer service and/or call center experience preferred.

    + Knowledge of Home Health and/or Hospice preferred.

    + Excellent written and verbal communication skills.

    + Proficiency in typing is required.

    + Ability to make independent decisions required.

    + Knowledge of Microsoft Office, Excel, and Adobe preferred.

    + Problem solving skills necessary to evaluate customer inquiries.

    + Demonstrates strong organizational and interpersonal skills and high attention to detail.

    + A desire to help others and portray empathy in all situations.

    + Ability to learn complex health information.

    + Demonstrate flexibility and motivation to learn and grow in the position.

    + Must be able to work independently and efficiently.

    + Flexibility in work schedule.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran