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Warehouse IT Support and Asset Depot Manager, Romeoville

Wayfair.com is a leader in the e-commerce space for all things home. Our platforms support millions of people searching every day for the perfect item, and provides a unique purchase and delivery experience. Here at Wayfair, data drives everything that we do. Come help us continue to build innovative solutions, leading up to our next $10B in revenue!

Employee Tech at Wayfair is responsible for providing technology services and support for all Wayfairians globally. Our goal is to enable employee productivity through collaboration and innovation to help our employees provide our customers with a home that they love! We’re looking to grow our Warehouse IT team by bringing on a talented individual who wants exposure to our broad desktop computing tech stack and complex technical warehouse infrastructure.

What You’ll Do:

+ Build relationships with our Warehouse Operations team by spending time on the warehouse floor to learn their workflows so we can better assist them with technical issues.

+ Responsible for troubleshooting a wide variety of technical issues ranging from Windows server, network connectivity, and warehouse equipment issues.

+ Establish and enforce ITAM policies and standards across the organization.

+ Educate stakeholders on the importance of asset tracking and the risks of "Shadow IT."

+ Analyze production or workflow issues by creating and running SQL queries or utilize our proprietary warehouse management system.

+ Prioritize tickets on ServiceNow to ensure our local and remote end users receive updates and resolutions in a timely manner.

+ Collaborate across cross functional engineering and business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.

+ Identify recurring technical issues and fix their root causes to enhance business productivity.

+ Demonstrate accountability and ownership by employing a strong work ethic to solve complex problems from start to finish.

+ Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach

+ Be a team player and assist other members to achieve overall team goals.

+ Flexibility to provide support to 24/7 fulfillment center and participating on a rotational or on-call shift, if needed.

What You’ll Need:

+ Bachelor’s or Associate’s Degree in Computer/IT related field or equivalent work experience.

+ Prior experience providing technical support in a warehouse or experience with warehouse management systems.

+ Experience troubleshooting warehouse device equipment such as RF Barcode Scanners, Zebra label printers, and other peripherals/devices.

+ Experience troubleshooting Windows Server 2016 and Active Directory Issues (Group Policy and User profiles)

+ Experience troubleshooting DNS, DHCP, VoIP, VPN and Cisco/Aruba networking device issues

+ Experience with deploying software\imaging using SCCM

+ Eagerness to learn production workflows, processes and adopting systems best practices

+ Good understanding of SQL

+ Strong customer service and organizational skills while keeping attention to detail.

+ Proven ability to handle multiple tasks concurrently and prioritize accordingly.

+ Excellent communication, interpersonal and team-building skills.

+ Being a team player who is dedicated to providing the best results possible.

+ Having a strong work ethic and desire to be a life-long learner.

Nice to Have:

Technical Skills: * Proficiency with ITAM/SAM tools (e.g., ServiceNow, Flexera, Snow, Lansweeper).

+ Strong understanding of hardware components and software licensing structures (SaaS, Core-based, User-based).

+ Advanced Excel skills (Pivot Tables, VLOOKUPs) for data reconciliation.

+ Scripting ability, specifically with Powershell, VBScript and/or PHP

+ Familiarity with email, FTP and HTTP troubleshooting

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form (https://docs.google.com/forms/d/1ElBqKaQYGR9j0NiQHQYCGbHkqKqN746Nk62pI32IyLU) .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here (https://www.aboutwayfair.com/careers/careers-faq) .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].