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At Sylvamo, we’re a team on a mission. Joining us, you’ll be helping to sustain forests and renew ecosystems, while delivering on the promise of paper to educate, communicate and entertain the world.

Come grow with us!

**Location:** This is a hybrid role, following Sylvamo’s work-flex schedule (3+ days onsite in office).

Position Summary:

The Manager, End User Device Architecture provides enterprise-level architecture leadership for end-user devices—Windows/macOS laptops & desktops, iOS/iPadOS, Android, RF/industrial endpoints, and printers. The role designs standards, guides technology decisions, and steers the operational handoff from Transform to Run, ensuring secure, scalable, and cost-effective endpoint capabilities aligned to our business strategy.

Key Responsibilities:

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1. **Architecture, Standards & Roadmaps:** **a** . Define and maintain enterprise standards for end-user devices across OS/hardware classes; publish versioned reference architectures and roadmaps. **b.** Establish guardrails for image management, configuration baselines, application delivery, identity/endpoint posture, and device lifecycle (procure → build → operate → retire).

2. **Modern Endpoint Management (MECM/Intune):** **a** . Architect Intune policies, compliance profiles, enrollment flows, and app delivery across platforms; ensure coherent coexistence with MECM. **b** . Specify Cloud Management Gateway (CMG) design, Company Portal utilization, and Autopilot scenarios to manage remote/hybrid endpoints (including off-VPN). **c.** Set packaging/patching standards (quality rings, pilot cohorts, rollback criteria) and telemetry models (e.g., Endpoint Analytics/Nexthink) to measure device experience.

3. **Security & Compliance (Zero Trust by design):** **a.** Embed device posture, Defender AV/EDR, BitLocker, LAPS/EPM, and Conditional Access into baseline architecture; align with CyberSecurity on controls and exceptions. **b.** Define audit-ready evidence (policy compliance, patch levels, encryption attestation) and support regulatory initiatives impacting endpoints.

4. **Transform → Run Operational Transition:** **a.** Create RACI and runbooks for handoff of build/operate tasks to Run teams/MSPs; standardize tooling/processes to simplify support. **b.** Reduce technical debt by consolidating legacy configurations, retiring redundant tools, and codifying “golden” images/profiles.

5. **Stakeholder Engagement & Governance:** **a.** Lead architecture reviews and backlog prioritization with PMO; communicate decisions and trade-offs to business partners (North America, Brazil, Poland). **b.** Contribute to governance frameworks and decision-making guidelines for design/build activities within ETS Projects – Design & Build.

6. **Vendor & MSP Integration:** **a.** Define technical requirements for RFPs; evaluate vendor solutions (MSP, hardware, software) and drive price/performance outcomes for EUC services. **b.** Ensure architecture compatibility with Service Desk/ITSM/ITAM processes and MSP operational models.

7. **Continuous Learning & Thought Leadership:** **a.** Track technology trends relevant to EUC (e.g., AI-assisted patch ring prioritization); bring forward pragmatic recommendations and share insights across the enterprise.

Required Skills and Knowledge:

• 7+ years in EUC/endpoint engineering or architecture with hands-on experience in Intune (MDM/MAM), MECM, Autopilot, Entra ID/Azure AD, Conditional Access, Defender, and BitLocker.

• Expertise in Windows 10/11, macOS, iOS/iPadOS, Android enterprise management; familiarity with Universal Print and modern packaging/patching.

• Proven ability to publish architecture standards and drive cross-functional buy-in with PMO, Security, Run operations, and MSP partners.

• Language skills: Fluent in English; Portuguese (Brazil) or Polish (Poland) a plus. Occasional travel (~10%) for workshops, stakeholder engagement, and operational handoffs.

• Ability to work effectively across regions/time zones; strong written/verbal communication in English.

Competencies:

• Courageous

• Trustworthy

• Entrepreneurial

• Inclusive and Collaborative

• Team-Oriented

• Agile

• Business Savvy

• Customer Focus

Sylvamo partners with you and your family on your health and wellness journey. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, life insurance, and a generous 401(k) plan with matching company contributions, and more. Sylvamo is here for all stages of life. We also offer paid time off and paid holidays per year.

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Sylvamo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Job Details

Job Family** **Information Technology

Job Function** **IT Business Analysis

Pay Type** **Salary