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The IT Support Analyst position will be responsible for supporting the application operations, incident response and ServiceNow administration functions at Talen. The position will be part of a team that will share this responsibility. The successful candidate will demonstrate excellent problem-solving skills along with solid communication skills, a broad range of technical knowledge, and the ability to work as part of a team. As the position covers a range of different responsibilities, a well-rounded set of skills and experiences is preferred.

Job Duties/Responsibilities

Application Operations

+ Assist with promoting code changes between environments using Azure Dev Ops.

+ Assist with promoting database changes between environments by executing database scripts.

+ Perform file migrations and any other tasks required to support application promotions.

+ Install certificates as needed to support Talen applications.

+ Manage high privileged account passwords for critical applications.

+ Assist with monitoring changes being made to production servers and database that support critical applications.

Incident Response

+ Categorize and evaluate the priority of incoming tickets in the Incident Response queue

+ Perform the initial investigation and diagnosis of the issue

+ Gather additional relevant details if needed

+ Escalate unresolved problems to appropriate support group following proper handoff procedures

+ Provide after-hours support as part of a team rotation

ServiceNow Administration

+ Manage the ServiceNow incident queue, resolving issues in a timely manner.

+ Develop and configure ServiceNow enhancements/configurations based on business requirements.

+ Install new versions of ServiceNow in all application environments as needed and remediate any issues that may occur because of those upgrades.

Educational Requirements:

+ High school diploma or GED and 5+ years’ experience working in IT.

OR

+ Associate degree in a technology related field and 2+ years’ experience working in IT.

OR

+ Bachelor’s degree in a technology related field.

Minimal Qualifications:

+ Strong written and verbal communication skills.

+ Ability to effectively work with business users and IT to resolve issues.

+ Excellent problem-solving skills.

+ Must be a self-starter that is motivated to help others.

+ Desire to work in a corporate environment as a part of a team.

+ An ability to troubleshoot complex issues and get to the root cause of a problem.

Preferred Qualifications

+ Experience with Service Management processes, such as Incident Management, Knowledge Management, and Change Management.

+ Experience working with databases writing queries and executing scripts.

+ Experience working with Amazon AWS.

+ Experience working with Azure Dev Ops.

+ ServiceNow certifications, particularly in the area of system administration.

+ Experience working with the ServiceNow application.

**Note:** You will have an opportunity to add attachments to your application. Please use this opportunity to upload your resume, cover letter, and any relevant documents .

Talen is a leading independent power producer and energy infrastructure company dedicated to powering the future.  We own and operate approximately 13.2 GW of power infrastructure in the United States, including 2.2 gigawatts of nuclear power and a significant dispatchable fossil fleet. We produce and sell electricity, capacity, and ancillary services into wholesale power markets in the United States, with our generation fleet located in the Mid-Atlantic, Ohio and Montana.

Our team is committed to generating power safely and reliably and delivering the most value per megawatt produced.  Talen is also powering the digital infrastructure revolution.  We are well-positioned to capture this growing industry, as artificial intelligence data centers increasingly demand more reliable, clean power.

We have an inclusive, diverse, respectful, and collaborative workplace, and a strong commitment to innovation, teamwork, and integrity. Talen is headquartered in Houston, Texas.

Talen Energy is an equal opportunity employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, religion, national origin, veteran status, sexual orientation, genetic information, gender identity, disability, perceived disability, or any other protected characteristic as may be defined by applicable law.

For more information visit www.talenenergy.com .

If you need assistance with the application process, please email us at [email protected]