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Summary This position is located in the Drug Enforcement Administration (DEA), San Diego Field Division, CA. This position(s) primary purpose is to provide technical support to the Division's Information Technology (IT) systems and telecommunications. Responsibilities As a INFORMATION TECHNOLOGY SPECIALIST, your typical work assignments may include: Conducting complex studies relating to analysis design and security tasks within divisional related programs. Designing, preparing and setting up complex and difficult computer programs (Apple iTunes, IOS upgrades, anti-virus software). Planning for the total database environment including database management systems, data dictionaries, security systems, communications software, and end user software. Ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of systems administration services for a major segment of an agency, such as a region or multi-state area. Overseeing and resolving problems of the server, network devices, storage, and client devices, support IT systems of all end users on a daily basis by monitoring, and troubleshooting. Requirements Conditions of Employment Qualifications For more information on eligibility requirements see: DEA Employment Eligibility Applicants must meet all of the required qualification requirements described below by the closing of this announcement. If you are qualifying based on education or if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. Applicants applying for the GS-12 must meet one of the following requirements: A. Have at least one full year of qualifying specialized experience that is at least equivalent in difficulty and complexity to work performed at the GS-11 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Qualifying experience must demonstrate the following: 1) Planning for the total database environment including database management systems, data dictionaries, security systems, communications software, and end user software; 2) Assisting with the non-firebird Internet/Wi-Fi system infrastructure for critical sensitive investigations; 3) Analyzing, reviewing, and recommending upgrades for existing databases; and 4) Assisting and resolving problems of the server, network devices, storage, and client devices, support IT systems of all end users on a daily basis by monitoring, and troubleshooting. Applicants applying for the GS-13 must meet one of the following requirements: A. Have at least one full year of qualifying specialized experience that is at least equivalent in difficulty and complexity to work performed at the GS-12 grade level. Specialized experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Qualifying experience must demonstrate the following: 1) Planning for the total database environment including database management systems, data dictionaries, security systems, communications software, and end user software; 2) Managing the entire non-firebird Internet/Wi-Fi system infrastructure for critical sensitive investigations; 3) Analyzing, reviewing, and recommending upgrades for existing databases; 4) Overseeing and resolving problems of the server, network devices, storage, and client devices, support IT systems of all end users on a daily basis by monitoring, and troubleshooting; and 5) Resolving difficult technical issues associated with the installation or change in configuration of equipment and systems. Additional information on the position qualification requirements are located in the Office of Personnel Management's (OPM) Qualifications Standards Handbook. Time-In-Grade Requirement: Applicants must meet time-in-grade and time after competitive appointment requirements by the closing date of this announcement. Education Education requirements do not apply to this vacancy announcement. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information) Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to similar positions in any Division/Office listed in this announcement. Telework eligibility and security clearance requirements may vary for such similar positions. Recruitment and/or Relocation Incentives may be considered and approved under conditions specified provided the agency has determined that the position is likely to be difficult to fill in the absence of an incentive and funding for such an incentive is available. As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period or 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite.