"Alerted.org

Job Description

- Conduct regular 1:1s to support team members’ growth, performance, and engagement.

- Provide ongoing feedback and coaching to help individuals meet goals and improve delivery quality.

- Identify underperformance and implement development plans or process adjustments as needed.

- Act as a first point of contact for personnel escalations, resolving interpersonal conflicts and team dynamics with discretion and empathy.

- Serve as the primary escalation point for client concerns related to delivery or personnel.

- Manage client feedback loops, ensuring concerns are addressed and expectations are aligned.

- Assist with onboarding of new resources, including hiring and training on tools and processes.

- Monitor project health across all delivery teams, ensuring documentation quality, data integrity, and timely escalation handling.

- Maintain working knowledge of team processes and tools to provide hands-on support when needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 8–10 years of experience in people management within robust delivery services environments.

- Proven ability to lead teams, resolve personnel issues, and manage client relationships.

- Experience with project management fundamentals and tools (PPM systems).

- PMP Certification and Lean Six Sigma Black Belt preferred.

- Strong communication skills, especially in executive-level reporting and stakeholder engagement.