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Product Manager/BSA - HRSD

Anywhere

**Type:** Contract

**Category:** Product Management

**Industry:** Technology

**Workplace Type:** Remote

**Reference ID:** JN -012026-104934

**Date Posted:** 01/06/2026

**Shortcut:** http://careers.eliassen.com/NJlV3T

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Description:

100% Remote

As the ServiceNow HRSD Product Manager, you will lead the support the People Experience team with early intake or experience design for the ServiceNow HR service delivery build out, with a focus onboarding and employee journey transformation. You’ll work closely with cross-functional teams to define the “what” of the solution—personas, journeys, features, and user stories—while partnering with technical teams to bring those experiences to life in ServiceNow.

_Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._

Rate: $75 - $82 / hr. w2

Responsibilities:

+ Own and manage the intake process for HRSD initiatives, including persona definition, journey mapping, and documentation of functional requirements.

+ Translate business needs into user stories and operational mechanisms that guide configuration and development.

+ Collaborate with stakeholders and users to design workflows, dashboards, and reports in ServiceNow HRSD.

+ Partner with the systems integrator, engineering teams, integrations teams and other key stakeholders to ensure seamless execution of workflows and integrations.

+ Define and refine onboarding journeys (e.g., role-based journeys such as an Executive, a contractor, a domain SME) across Workday and ServiceNow, ensuring a personalized and intuitive experience.

+ Support integration planning and coordination with the systems integrator and internal stakeholders.

+ Contribute to process design and occasionally support light configuration or scripting in ServiceNow.

Experience Requirements:

+ Proven experience as a Product Manager with ServiceNow HRSD

+ Strong understanding of employee lifecycle processes, especially onboarding.

+ Skilled in journey mapping, persona development, and translating functional needs into technical execution.

+ Familiarity with ServiceNow workflow design and Workday integration points.

+ Excellent communication and documentation skills; able to work cross-functionally with business and technical teams.

Education Requirements:

N/A

_Recruitment Transparency Notice_

_Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (_** **[email protected]_** **_, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process._

_Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._

_W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._

_Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact_ [email protected]_ _._

_About Eliassen Group:_

_Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._

_Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._

_Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_