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Job Description

Managed Services client of Insight Global is seeking a Print/Mail/Scan Associate to support hardware and software across client environments, ensuring optimal device performance and workflow efficiency. This role serves as the primary point of contact for escalations and collaborates closely with service teams to resolve incidents and maintain compliance standards. The Associate will manage equipment fleets, monitor consumables, and administer workflow scanning configurations while leveraging advanced tools for proactive device monitoring and reporting.

Ability to travel throughout MA (often 80% travel here) and sometimes upstate NY (Syracuse area 2x a year only) and CT (once a year)

Key Responsibilities:

• Manage equipment fleet, monitor performance, and coordinate service response

• Provide on-site helpdesk support and act as point-of-contact for escalations

• Administer workflow scanning configurations, firmware updates, and device deployment

• Monitor consumables, parts inventory, and order fulfillment

• Coordinates device installations, moves, and decommissions

• Maintain service reporting tools and generate regular client-facing reports

• Integrate and operate within client ticketing/helpdesk systems

• Collaborate with service teams and escalate major incidents as needed

• Provides coverage for Print/Mail/Scan Professionals, Docucare Associates at our various NE clients.

• Execute Production Print responsibilities such as:

• Work with FreeFlow Make Ready or FreeFlow Core to setup print jobs

• Working knowledge of FIERY

• Print brochures, flyers, posters, transactional print, feeders, laminators and duplo devices

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Experience Required:

• Experience with high end printers or equivalent to: Baltoro, iGEN, Iridesse, Nuvera, PrimeLink)

• Experience with Office Printers: AltaLink, VersaLink, Lexmark

• Prior experience managing a print or equipment fleet environment

• Familiarity with printers, MFDs, and Local Area Networks (LANs)

• A+ certification or relevant technical training preferred

• Experience with software/server administration and configuration Nice to Have:

• Graphic design skills – experience with Adobe Suite