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Job Description

Our client is seeking a highly organized and proactive individual to join our team as a Digital Operations Coordinator. This role is designed to take on the administrative and operational tasks that enable our Digital Business Managers and Producers to focus on strategic initiatives and project execution. If you’re a “do-er” who thrives in a fast-paced environment and enjoys streamlining processes, this is the role for you.

• Act as the liaison between Business Managers and Digital Operations teams.

• Manage and track progress of digital projects post-kickoff, ensuring smooth execution.

• Create and manage tickets such as:

o Publishing updates to web pages

o SEO requests

o New URL requests

• Perform high-level testing and QA for digital deliverables.

• Document processes and identify opportunities for efficiency improvements.

• Support digital operations through clear communication and timely updates.

• Collaborate with cross-functional teams to ensure alignment and timely delivery.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Bachelor’s Degree in Marketing, Business, or related field.

• 1–3 years of experience in:

o Digital Marketing, Digital Merchandising, or eCommerce

o Using ticketing systems (Jira, Workfront)

o Basic SEO principles and A/B testing

• Strong organizational and project management skills.

• Excellent communication skills and ability to interface with multiple teams.

• Familiarity with enterprise-level CMS platforms.

• Process-oriented mindset with attention to detail. • Experience in wireless or broadband e-commerce.

• Background in site merchandising for B2C commerce.

• Knowledge of A/B testing methodology and optimization strategies.

• Familiarity with analytics tools (Adobe Analytics, Tableau).

• Experience with process improvement and scaling digital operations.

• Comfort with test-and-learn approaches and experimentation mindset.