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Student Accounts Specialist

Salary

$20.00 - $23.00 Hourly

Location

College of Saint Benedict/Saint John's University - St. Joseph, MN

Job Type

Non-Exempt, Support Staff, Full Time

Job Number

02150

Department

Student Accounts - SJU Coordinate

Opening Date

01/09/2026

+ Description

+ Benefits

Position Summary

The Student Accounts Office at the College of Saint Benedict (CSB) and Saint John’s University (SJU) invites applications for a full-time (1.0 FTE), benefit-eligible position of Student Accounts Specialist.

Why Join Us?

The College of Saint Benedict and Saint John’s University offer a competitive and comprehensive benefits package for full-time employees, including:

+ Health, Dental, and Vision Insurance

+ 18 Paid Holidays Annually

+ Generous Vacation and Sick Leave

+ Life and Long-Term Disability Insurance

+ Tuition Remission for Eligible Dependents

+ Employer Contributions to a Retirement Plan

+ Employee Assistance Programwith access to free or discounted counseling, legal guidance, financial coaching, and more

Join a committed team dedicated to safety, community, and service in a supportive and values-driven work environment.

To learn more about our benefits, visit mycsbsju.edu/jobs.

The Student Account Specialist is responsible for the day-to-day operation of the Student Accounts Office, serving both the College of Saint Benedict (CSB) and Saint John’s University (SJU). While the office operates as a single unit, it manages separate accounting for each institution and the specialist ensures seamless and accurate transitions between systems and tasks for both colleges. This role is responsible for assisting students and their families with detailed financial matters and providing exceptional customer service across CSB and SJU. The Specialist also collaborates with departments to ensure the accurate assessment of charges, timely processing of deposits, and effective cash management.

Institutional Inclusion Visioning Statement

The College of Saint Benedict (CSB) and Saint John’s University (SJU) believe that an excellent liberal arts education requires an understanding and appreciation of cultural difference and that everyone deserves to feel safe and morally valued. To that end, we will challenge our own practices and systems. Our commitment to an inclusive environment will be incorporated into all decision-making processes. We dedicate ourselves to cultivating an equitable, inclusive community founded on respect for all persons.

CSB and SJU offer competitive salaries and a comprehensive benefits program (click the benefits tab above the position summary section to view more information). For further information regarding our institutions, visitCSBSJU (http://www.csbsju.edu/about) .

The posted wage represents CSB and SJU's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon several factors, including the candidate's experience, qualifications, and skills, and may fall outside of the range indicated.

Responsibilities

Customer Service (40%):

+ Act as the primary point of contact in the Student Accounts Office, managing the main email and voicemail accounts.

+ Provide excellent customer service and information on a variety of topics to students, staff, parents, and community members through in-person, phone, and email communications.

+ Analyze accounts and conduct other research as necessary to respond to inquiries and resolve questions and/or complaints; identify problems or errors in accounts; determine appropriate solutions within established guidelines and implement or refer for action as appropriate.

+ Handle a variety of difficult customer situations using tact, diplomacy, and patience.

Cashier (30%):

+ Perform complex cashiering functions, ensuring prompt and accurate posting of incoming payments and scholarship receivables, while maintaining organized backup documentation for audit and record-keeping purposes.

+ Balance daily cashiering sessions for both CSB and SJU and prepare daily deposits.

+ Responsible for the cash management needs for the college and university.

+ Process and approve student credit balance refunds, ensuring timely and accurate disbursement.

Account Analysis (20%):

+ Ensure the integrity, quality, and accuracy of financial and billing data within the student information system.

+ Audit student accounts to ensure accuracy and resolve discrepancies.

+ Monitor account balances, establish payment arrangements within established guidelines, and refer past-due accounts to collection agencies as needed.

+ Assist with registration holds on student accounts.

+ Maintain records and billing files for various areas, including but not limited to:

+ ROTC and outside scholarships

+ Vocational Rehabilitation Billing (e.g. GOARMYED)

+ Abbey and Diocesan Billing

+ Veterans Affairs (VA)

+ AmeriCorps

+ Balance/reconcile general ledger accounts.

+ Student Accounts Office Operations (10%):

+ Hire, train, supervise and conduct yearly evaluations of department student employees.

+ Manage mailings for the Student Account Office (1098T, insurance, etc.)

+ Maintain and purchase office supplies.

+ Track required forms from students.

+ Maintain Perkins Loan files in accordance with Federal guidelines.

Other duties as assigned.

Qualifications

Minimum qualifications:

+ Bachelor’s degree in accounting or related field, or equivalent combination of education and experience.

+ Proficient in Microsoft Office applications, particularly word processing and spreadsheet development; strong typing and ten-key skills.

+ Experience with cash handling preferred.

+ Ability to pivot between student-facing interactions and data integration and analysis.

+ Demonstrated ability to thrive in a fast-paced environment, manage multiple priorities, and meet deadlines effectively.

+ Calm, resourceful, and composed under pressure or in stressful situations.

+ Capable of working independently as well as collaboratively within a team environment.

+ Demonstrate proficient problem-solving abilities and the capacity to analyze elements, leading to a logical course of action, with the awareness of when to seek assistance or guidance.

+ Strong written and verbal communication skills.

+ High degree of confidentiality and ability to identify information that requires immediate escalation.

+ Proven excellent customer service skills and enthusiasm for providing exceptional service to a diverse population students, their families, staff, faculty, and other constituencies.

+ Adaptable to changing work assignments or conditions. Open to changes in operational procedures, technology, and/or organizational structure.

+ View changes an opportunity for learning and professional development.

Physical requirements:

+ Requires working at a computer for extended periods, including typing, reading from a screen, and using various software programs essential for the role.

Travel requirements:

+ Occasional travel between the campuses of the College of Saint Benedict and Saint John’s University.

To Apply

Applications are accepted online by clicking on "Apply." Candidates are asked to complete the application form and submit a cover letter and resume.

If you require an accommodation to participate in the CSB and SJU hiring process, please contact Human Resources at (320) 363-5501 [email protected] (https://www.schooljobs.com/careers/csbsju/jobs/3500507/[email protected]) .

It is the policy of CSB and SJU to conduct a pre-employment background check. An offer of employment is contingent upon a successful background check. The College of Saint Benedict and Saint John's University also utilizes E-Verify as part of its onboarding process to confirm work authorization.

The College of Saint Benedict and Saint John's University are Affirmative Action/Equal Opportunity Employers.

The College of Saint Benedict/Saint John's University (CSB/SJU) provides a comprehensive fringe benefit program. This brochure provides a summary of the current benefits offered at the College of Saint Benedict and Saint John's University.

HEALTH INSURANCE

Employees are eligible for coverage in the health insurance plan on the first of the month following date of hire. If you elect medical coverage for yourself, you may also choose to cover your eligible dependents. The employee and CSB/SJU share in the cost of this benefit.

DENTAL INSURANCE

Employees are eligible for coverage in the dental insurance plan on the first of the month following date of hire. If you elect dental coverage for yourself, you may also choose to cover your eligible dependents. The employee and CSB/SJU share in the cost of this benefit.

LIFE INSURANCE

CSB/SJU provides a Basic Life and Accidental Death and Dismemberment (AD&D) policy to employees. This insurance is effective on the first of the month following date of hire. The amount of term insurance provided is based on your annual salary.

You may also purchase additional life insurance in increments of one, two, three, or four times your annual salary. There is also a dependent life insurance package available.

LONG-TERM DISABILITY

After one year of benefit eligible employment, CSB/SJU provides disability coverage in the event of an illness or injury that prevents you from working.

VACATION

Paid vacation is accrued based upon FTE and the number of years employed. Vacation is cumulative from year to year to a maximum of 240 hours.

Employees working 100% time receive the following:

Vacation days per year Years employed

16 days 1-10 years

20 days 11+ years

HOLIDAYS

Full-time employees receive 18 paid holidays a year.

FLEXIBLE SPENDING ACCOUNTS

HEALTH SAVINGS ACCOUNT

These plans allow employees to set aside part of their salary on a pre-tax basis to pay for IRS approved expenses.

VISION PLAN

This voluntary plan offers affordable vision coverage for routine eye exams, eyeglass lenses and frames, and contact lenses. Discounts on hearing exams and hearing aids are also included.

TUITION REMISSION

Tuition remission is an educational benefit provided by CSB/SJU. A full-time employee and spouse (if applicable) are eligible for tuition free educational benefits the first full semester after six months of employment. Full time employees may enroll for one undergraduate course per term, which includes summer: up to a maximum of 2 courses per year.

There is also a tuition remission program for dependent children of full-time employees. This program provides a financial resource to a son or daughter for meeting the tuition costs of undergraduate education. Eligibility begins the fall or spring semester following 2 years (24 months) of continuous full-time employment. There are also two consortia programs in which CSB/SJU participate where employees' children may apply for scholarships to attend other colleges/universities.

Tuition assistance is also available at Saint John's Preparatory School for the dependents of full-time employees.

PARENTAL LEAVE

A paid leave (up to 15 days) will be granted to eligible employees upon the birth or adoption of a child, pro-rated based on FTE. New employees are eligible for this benefit after twelve months of employment.

SICK LEAVE

Full-time employees earn up to 9 days of sick leave per year, pro-rated based on FTE.

Sick leave is cumulative from year to year up to a maximum of 720 hours (90 days). Employees may also use accumulated personal sick leave to care for ill family members.

EMPLOYEEASSISTANCE PROGRAM

The Employee Assistance Program (EAP) is a free counseling resource available to

all employees and immediate family members.

RETIREMENT

Defined Contribution Plan

CSB/SJU provides a retirement program for all qualified full-time employees. The program is administered by Teachers Insurance and Annuity Association (TIAA).

Enrollment in the retirement plan will be effective the first day of the month following the date of hire unless the employee elects to opt-out.

The employee/employer contributions are as follows:

Year Employee Contribution CSB/SJU Contribution

1 3% 1%

2 3% 3%

3 3% 5%

4 3% 7%

5 3% 9%

Supplemental Tax Deferred Annuity Plan

In addition to the regular plan, a benefit eligible employee may voluntarily elect to contribute to this plan.

CONTACT INFORMATION

Saint John's University College of Saint Benedict

Human Resources Office Human Resources Office

Quadrangle 127 Main 223

Collegeville, MN 56321 St. Joseph, MN 56374

Phone (320) 363-5500 Phone (320) 363-5500

Fax (320) 363-6092 Fax (320) 363-6092

* Benefits subject to change annually Revised 11/22/24

Employer

College of Saint Benedict/Saint John's University, Order of Saint Benedict

Address

37 South College Ave

Saint Joseph, Minnesota, 56374

Phone

(320) 363-5500

Website

http://www.csbsju.edu/