• Bank Card Fraud Detection Specialist

    Zions Bancorporation (Midvale, UT)


    Did you know that Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $80 billion? With local management teams at the helm in 11 western states, Zions is dedicated to making a difference in their local communities. At Zions, we haven’t forgotten who keeps us in business, meaning we’re committed to the success of our customers, and our employees. Here, the possibilities are endless – come for a job, stay for a career.

     

    The schedule for the Bank Card Fraud Detection Analyst would be Monday- Friday 9:30 am-6:00 pm with rotating Saturdays 8:00 am- 4:00 pm.

    The ideal candidate for the Bank Card Fraud Detection Analyst position will have the skills and experience necessary to:

    + Responsible for monitoring various fraud detection queues and reports.

    + Analyzes and reviews trends and customer account activity to detect potential fraud situations.

    + Makes outbound calls to verify potential fraudulent activity.

    + Takes calls on fraud issues from both internal and external sources.

    + Investigates suspicious alerts.

    + Analysis information for close, open or block of cards if necessary.

    + Assist the investigation team as needed.

    + Prepares reports, monitors progress and watches for any developing problems.

    + Works with cardholders to verify legitimate usage and ensures that losses are minimized.

    + Other duties as assigned.

    Qualifications

    + Typically requires a High School degree or Equivalent and 1+ years of bankcard or other directly related experience.

    + Limited use and/or application of basic principles, theories, and concepts.

    + Basic knowledge of credit and bank card products and operations, collections and customer service.

    + Fraud or investigative experience preferred.

    + Must have good decision making, prioritization, customer service, analytical, investigation and PC skills.

    + Ability to work independently and meeting deadlines.

    Benefits:

    + Medical, Dental and Vision Insurance - START DAY ONE!

    + Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

    + Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

    + Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays

    + 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

    + Mental health benefits including coaching and therapy sessions

    + Tuition Reimbursement for qualifying employees

    + Employee Ambassador preferred banking products

    **Req ID:** 069275

    Equal Opportunity Employer

    It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

     

    If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.

     

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