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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

2613 W Henrietta Rd, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500133 Psychiatry SMH Crisis

Work Shift:

UR - Day (United States of America)

Range:

UR URCC 204 H

Compensation Range:

$19.08 - $25.77

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

Functions as a professional member of the Department of Psychiatry's Crisis Call Line and Virtual Mental Health Urgent Care, serving complex patients in mental health crisis via telephonic and telepsychiatry interventions. Provides expertise with regard to community resources and facilitates continuity of care via communication with the patient and providers.

ESSENTIAL FUNCTIONS

+ Monitors/navigates the Virtual Mental Health Urgent Care work queue and facilitates connection of patients to providers in the DexCare platform and EHR. Ensures demographic and insurance information is accurate and updated.

+ Facilitates collaboration with community agencies, PCPs, therapists, and law enforcement agencies as necessary at the request of the mental health providers to coordinate care in the moment.

+ Carries out strategies for implementation of treatment recommendations and interventions by: establishing contact with the patients, family members, and various service providers; assuring appropriate utilization of support services in the community; and takes initiative for suggesting appropriate community services that would enable the patient to function at his/her optimal level in the community.

+ Maintains contact with service providers to assess: appropriateness of placement; continued progress of patients; and other supplemental needs of patients. Implements the proper intervention strategies with minimal supervision. Documents patient contacts and patient progress in the medical record and assists patients with paperwork, correspondence, etc. necessary to ensure linkage to appropriate resources.

+ Maintains current knowledge of and supports the policies and procedures of community resources, assists patients with identifying their needs and providing and/or connecting them with appropriate community resources. Participates in education and training for provision of services to patient in psychiatric crisis. Participates in data collection for Crisis Call Line and Virtual Mental Health Urgent Care services.

+ Models ICARE Values, supports diversity and inclusion strategies and approaches that reduce stigma, engages patients, and promote patient-driven decision making with clinical leadership team to provide referrals and connections to those resources.

+ Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

+ Associate's degree

+ 2 years experience in human services, preferably in a psychiatric crisis or emergency setting; or an equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

+ Availability to work a flexible work schedule including occasional evenings and weekends, effective communication and teaching skills, and the ability to empathize families and/or support systems

+ Ability to speak Spanish, Vietnamese or be fluent in American Sign Language, preferred

LICENSES AND CERTIFICATIONS

+ Family Peer Advocate, preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.