"Alerted.org

Work Shift:

Day Shift

Time Type:

Full time

Department:

CC017137 Emerging Technologies and Automation

Summary:

Monday to Friday, 8:00 a.m. to 5:00 p.m. — Remote (Must reside in Arkansas)

Additional Information:

Leads the strategic planning process, providing oversight of the department budget, managing key projects, utilizing predictive analytics modeling, and coordinating the facilitation of varied councils and committees.

In addition to the core responsibilities outlined in this job description, this position will have a strategic focus supporting key platforms used across the organization. This role blends program management responsibilities with functional and application support to ensure operational continuity, effective adoption, and successful delivery of system-enabled initiatives.

Key platform responsibilities include, but are not limited to:

+ **AchieveIt** – Serve as the primary technical and analytical resource for the AchieveIt platform. Responsibilities include configuring dashboards, supporting user adoption, troubleshooting integration or data issues, and collaborating with stakeholders to align platform usage with Strategy team initiatives and organizational goals.

+ **RL6 (RLDatix)** – Provide application and workflow support for the RL6 system, including incident intake forms, reporting, and system configuration. Partner closely with the Safety & Quality team to ensure the system effectively supports safety reporting processes, regulatory needs, and continuous improvement initiatives.

+ **Robotic Process Automation (RPA) Platform** – Participate in the selection and implementation of a new RPA platform. Once selected, provide ongoing support for automated workflows, including process mapping, bot configuration, exception handling, and coordination with business owners to ensure the continued effectiveness, reliability, and scalability of automated solutions.

Across all supported platforms, this role is expected to:

+ Assist with escalated or higher-impact help desk tickets related to supported applications

+ Coordinate troubleshooting and root cause analysis for complex or recurring issues

+ Support testing, validation, and go-live activities for system changes and enhancements

+ Identify opportunities to reduce manual effort through improved self-service, documentation, automation, or process improvements

+ Maintain sufficient functional knowledge to effectively manage dependencies, risks, and stakeholder expectations within active programs

Required Education:

Bachelor's Degree

Recommended Education:

Master's Degree

Required Work Experience:

Direct - 4 years of experience

Recommended Work Experience:

Required Certifications:

Recommended Certifications:

Description

1. Develop project management strategies and work with discipline leaders to execute plans

2. Act as project lead and coordinate project activities ensuring work is progressing as planned and project deliverable dates are clearly communicated, understood and executed.

3. Plan and prioritize deliverables and resources based on scope of work and project goals. Monitor project risks and identify potential problems, proactively identify solutions.

4. Document and communicate project status and strategic recommendations, escalate issues accordingly, identify opportunities for improvement.

5. Prepare and present both written and oral reports regarding the status of projects, variances, benefit realization metrics, project budget analysis and status of projects.

6. Engage in conversations with stakeholders using appropriate communication methods to achieve desired results. Promote positive communications between all entities.

7. Use analytical skills and judgement to solve problems with limited information. Query internal and external databases; interpret and analyze data.

8. Perform strong risk analytics and risk mitigation strategies, recommending alternatives.

9. Demonstrate an understanding of the operational and strategic importance of work to align with system-wide intiatives.

10. Compiles accurate data and prepares forecast and other trend analysis in collaboration with finance. Identifies, analyzes and monitors issues that affect profitability, growth and productivity.

Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

_“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.”_ Michael – Business Operations Manager

•Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda – Information Systems Analyst

•We are an organization of care, love, and hope while we champion children.” Angela – Parking and Fleet Coordinator

•Care, love, and hope for children!” Kathy – Administrative Assistant

•When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick – Supply Assistant

Arkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.