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Overview

Support with Precision. Serve with Excellence.

We are hiring a White Glove Support Technician to provide best-in-class end-user technical support across our corporate campuses, field locations, and remote workforce. This role is based onsite at our corporate headquarters with some phone-based and occasional travel support as needed. You will work across all levels of the enterprise, including C-suite executives, to ensure seamless technology operations and exceptional service delivery.

This is a hands-on technical role that combines hardware and software support, customer service, IT administration, and audio/video support, with a focus onexecutive care and critical IT needs.

Key Responsibilities:

+ Provide high-touch, personalized IT support for all employees—especially executives

+ Troubleshoot and resolve issues related to:

+ Microsoft Office Suite (Word, Excel, Outlook, etc.)

+ Windows 10 environments

+ Microsoft Exchange, Teams, and O365

+ Active Directory and password resets

+ VMware View Horizon and thin client platforms (Stratodesk, Wyse, IGEL)

+ Network connectivity, VPNs, and printers

+ Android mobile devices and mobile device management

+ Set up and deploy laptops, workstations, monitors, and other hardware

+ Handle onboarding/offboarding processes including device configuration and account access

+ Provide AV support for meetings, presentations, and video conferencing

+ Manage helpdesk ticket queues and ensure timely, courteous resolution

+ Administer phone system changes (moves, adds, changes, deletions)

+ Maintain accurate inventory of IT assets and track hardware/software lifecycle

+ Coordinate and execute IT-supported upgrades and special projects

+ Secure and dispose of retired hardware following security guidelines

+ Monitor systems for performance, security, and uptime

About You

What You Bring:

+ 4+ years of strong desktop/helpdesk support experience

+ White Glove or Executive Support experience highly preferred

+ Excellent troubleshooting and problem-solving skills

+ Strong interpersonal and communication skills (written and verbal)

+ Experience working with:

+ Windows 7/10, Microsoft Exchange & Outlook

+ Active Directory, Office 365, AV equipment, and remote tools

+ Hardware deployment and recovery processes

+ VMWare View, phone system administration, and executive support experience a plus

+ Certifications (CompTIA, Microsoft, etc.) are a plus

+ Proven ability to maintain confidentiality and handle sensitive information professionally

+ Strong organizational and multitasking skills with attention to detail

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

+ Competitive Pay

+ 401(k) with Company Match

+ Career Advancement Opportunities

+ National & Local Recognition Programs

+ Teammate Assistance Fund

Additional Full-Time Benefits:

+ Medical, Dental, Vision Insurance

+ Mileage Reimbursement or Fleet Vehicle Program

+ Generous Paid Time Off + 7 Paid Holidays

+ Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

+ Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

+ Free Continuing Education Units (CEUs)

+ Company-paid Life & Long-Term Disability Insurance

+ Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today to provide the white glove support experience that sets the gold standard in enterprise IT.

Legalese

+ This is a safety-sensitive position

+ Employee must meet minimum requirements to be eligible for benefits

+ Where applicable, employee must meet state specific requirements

+ We are proud to be an EEO employer

+ We maintain a drug-free workplace

Related Job Titles

White Glove IT Support, Executive Support Technician, Helpdesk Specialist, Desktop Support, End User Support, IT Technician, Tier 2 Helpdesk

ReqID: 2026-132584

Category: Corporate

Position Type: Full-Time

Company: Gentiva