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Job Title: Receptionist

$19/hr

Department: Administration

Reports To: Administrator or Designee

Position Summary

The Receptionist is the first point of contact for residents, families, visitors, vendors, and staff at the skilled nursing facility. This role is responsible for creating a welcoming and professional environment while ensuring the safety, security, and confidentiality of the facility. The Receptionist provides clerical and administrative support and plays a key role in communication and customer service.

Essential Duties and Responsibilities

+ Greet residents, family members, visitors, and vendors in a courteous and professional manner

+ Answer and route incoming phone calls promptly and accurately

+ Monitor and enforce visitor sign-in procedures in accordance with facility policy

+ Communicate visitor arrivals to appropriate departments or staff

+ Maintain resident and facility confidentiality in compliance with HIPAA regulations

+ Provide general information regarding facility services, visiting hours, and policies

+ Receive, sort, and distribute mail and deliveries

+ Manage the resident trust accounts

+ Assist with clerical tasks such as copying, filing, data entry, and correspondence

+ Notify appropriate personnel of emergencies, concerns, or unusual situations

+ Maintain cleanliness and organization of the reception area

+ Schedule the part-time receptionists

+ Take photos of all new admissions and enter them into the electronic medical record

Qualifications

+ High school diploma or GED required

+ Previous receptionist or customer service experience preferred; healthcare or long-term care experience a plus

+ Strong communication and interpersonal skills

+ Ability to multitask and remain calm in a fast-paced environment

+ Proficiency with basic office equipment and computer applications (phones, fax, copier, email)

+ Professional appearance and demeanor

Knowledge, Skills, and Abilities

+ Excellent verbal and written communication skills

+ Strong customer service orientation with compassion and patience

+ Ability to maintain confidentiality and exercise discretion

+ Dependability, punctuality, and reliability

+ Ability to work independently and as part of a team

Physical Requirements

+ Ability to sit or stand for extended periods

+ Ability to lift up to 10 pounds occasionally

+ Ability to communicate effectively in person and by telephone

Work Environment

+ Skilled nursing and long-term care facility

+ Frequent interaction with residents, families, staff, and the public

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability.