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EPIC Radiant Analyst

Detail Duties:

+ Collaborates closely with clinical and operational teams to gather requirements and translate them into effective system configurations.

+ Basic routine configuration under direct guidance for EMR applications to support clinical workflows related to analyst’s specialty for maintenance and support.

+ Works under close mentorship with senior analysts

+ Assist with system testing, validation, and go-live support.

+ Identify, troubleshoot, and resolve technical issues within the modules, while evaluating their potential impact on integrated applications.

+ Track project milestones, address emerging issues, maintain up-to-date progress documentation, and escalate critical concerns to leadership.

+ Ensures regulatory compliance upon guidance from clinical leadership and senior analysts.

+ Participate in upgrades, patching, and ongoing optimization efforts.

+ Support day-to-day resolution of production issues, maintaining documentation in tracking systems while adhering to escalation and change control procedures.

+ Proactively and independently troubleshoot and resolve basic to moderate incidents and requests without direction.

+ Maintain relationships with hospital application vendors to understand current and future features, functionality, and product life cycle.

+ Contribute to the development of training materials, quick reference guides, and workflow documentation. Provide training support when required.

+ Demonstrate working knowledge of clinical workflows to inform system design and troubleshooting.

+ May be required to work long hours during critical problems and on-call rotation at managers discretion.

+ Position may include remote work through manager approval/discretion. Onsite requirements for major events such as workshops, integrated testing, training, and go-live to be determined by the manager.

+ Performs other duties as assigned.

Qualifications:

+ Associate or bachelor’s Degree Computer Sciences/Information Systems/Business major or equivalent experience with 5+ years’ direct experience working with large scale enterprise information systems is required.

+ One to two years of EMR application support experience preferred.

+ Epic Radiant Certification requiredFunctional understanding of analyst’s specialty workflows.

+ Progressing towards certification is encouraged.

+ Excellent communication and interpersonal skills.

+ Ability to work effectively with cross-functional clinical and technical teams.

+ Adaptability to changing operational and regulatory needs.Possesses a strong sense of ownership and accountability of work activities to ensure they are completed in an accurate, efficient, and timely manner.

+ Resilient under pressure, with the ability to maintain high performance in challenging or time-sensitive situations.

+ Clinical background is a plus.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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