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Eaton’s CPDI OPI division is currently seeking a Software Solutions Engineer.

The expected annual salary range for this role is $94000 - $138000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton’s Digital Service Operations team is currently seeking a Software Solutions Engineer to support Eaton’s data center software platform.

Position Overview

In this position you will champion complex troubleshooting across operating systems, databases, architecture, and networks to resolve advanced issues for customers and partners. Foster high customer satisfaction and loyalty by ensuring timely, effective solutions and clear communication. Collaborate closely with internal teams to maintain a feedback loop that continuously improves support quality and escalates critical issues efficiently. This role interacts with customers, partners and other team members which will be in other time zones around the globe. Occasionally, there will be requirements to assist with support issues which are not in the standard workday hours.

This position will be fully remote with expectation to travel 10%

Essential Functions

• Manage customer, partner, and user interactions within the support portal, ensuring seamless support experience.

• Respond to logged issues within defined SLAs, prioritizing tickets based on urgency and key metrics such as First Response Time, Issue Aging, and Mean Time to Resolution.

• Engage with customers, partners, and internal resources to resolve open issues, consistently meeting or exceeding committed timelines.

• Schedule and conduct interactive troubleshooting sessions (Webex, Teams, etc.) to resolve complex technical issues collaboratively.

• Plan and execute approved upgrades and patch deployments for customer application platforms, minimizing downtime and maximizing reliability.

• Escalate unresolved issues to development teams, tracking progress and ensuring timely resolution.

• Document advanced troubleshooting processes and solutions for use by the broader technical support team, promoting knowledge sharing and consistency.

• Capture and contribute actionable tips, solutions, and best practices to the Support Portal Knowledgebase, empowering users to self-serve and reduce ticket volume.

• Mentor and train lower-tier support team members on advanced platform topics, fostering skill development and reducing Tier 3 escalations.

• Maintain internal application instances with current software versions for reference and testing purposes.

• Contribute to the product feature video library by recording real-world usage examples, enhancing customer education and engagement.

Qualifications:

Basic Qualifications:

-Bachelor’s degree from an accredited institution

-Minimum 3 years of software or technical support experience

-Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:

-Intermediate to advanced Linux OS administration and troubleshooting.

-Proficient in browser troubleshooting using development tools.

-Advanced log analysis (OS and application).

-Network and hardware connectivity troubleshooting.

-Excellent verbal and written communication skills.

-Ability to manage escalations and urgent issues calmly and effectively.

-Strong prioritization and multitasking abilities.

-Proven track record of having a customer-centric mindset with a focus on satisfaction and results.

-Experience mentoring and training technical support staff.

-Experience in Cloud Platforms.

Skills:

• Data center hardware/software experience.

• Advanced troubleshooting of relational databases (PostgreSQL, MySQL, Oracle, SQL Server) via command line.

• Python and/or Shell scripting.

• Virtualization and experience with Hypervisors such as HyperV, ProxMox and vCenter

The application window for this position is anticipated to close on January 30, 2026.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.