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All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Working Title:

Tier 1 Support Specialist / Information Technology Spec 1

Institution:

Century College

Classification Title:

Information Technology Spec 1

Bargaining Unit / Union:

214: Minnesota Association of Professional Employees

City:

White Bear Lake

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$25.54 - $38.34

_Minnesota State does not participate in E-Verify. Century College will not sponsor applicants for work visas, including F-1 STEM OPT extensions. All Century College applicants must be legally authorized to work in the United States._

Job Description

Position Purpose

This position provides primary first-level technical support within the ITS team, including all incoming technology support, telecommunications, audio-visual, network (wireless/wired), printing/copying, and workstation support requests for service. This position performs first-level troubleshooting (both virtual and in-person) and assignment of incoming incident requests, including assigning to other support teams.

Position Responsibilities

+ Serve as first line of consultation for individuals requiring technical assistance from the Information Technology Services department via incident tracking software, telephone, web, e-mail or in person.

+ Maintain college computing hardware and software.

+ Install and maintain integrated multimedia technology systems to ensure employees have access to effective multimedia systems that meet teaching and presentation needs.

Salary Range:

$25.54 - $38.34/hour

_(DOQ – Salary Placement will be done at time of hire.)_

Minimum Qualifications

+ Two years of experience in a help desk/audio-visual/workstation support role (a degree in a directly related technology field may substitute for one year of experience).

+ Two years of experience using and supporting Microsoft and Apple computer operating systems, desktop productivity software applications (Microsoft Office), other software applications, and database management systems.

+ Basic working knowledge of one or more network operating systems, including administration of user accounts.

+ Ability to clearly communicate technical information, written and verbal, to users of varied technology skills and experience.

Physical Requirements

+ This position requires the ability to lift 25 pounds (or more) on a regular basis, as well as regular bending, stooping, and crouching during installations and troubleshooting.

+ This position requires the ability to lift both arms over the head to perform installations or troubleshooting equipment.

Preferred Qualification

+ Experience supporting technology usage in an educational setting.

+ Strong customer service experience and skills.

+ Knowledge of Extron integrated multimedia control systems and their programming.

Other Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in areas listed and indicates the beginning and ending month and year for each job held.

This position requires successful completion of employment references and a driver’s license background check.

Work Shift (Hours / Days of work)

Monday – Friday 9:30am – 6:00pm

Telework (Yes/No)

Yes - _*Century currently operates in a hybrid work environment. The hiring manager will provide guidance to the type of work environment at/following the interview process._

Application Procedure

To bid on this position, an employee of Century College must currently work in an Information Technology Specialist 1 position in a different work area or different shift. To bid, please submit a written request (email is sufficient) to Kim Claggett, in Human Resources.

**Internal Applicants -** _Please make sure your applications materials reflect how you appear in Workday._

All current Century College and Minnesota State employees will need to log into Workday to apply for the position via the Jobs Hub. The Jobs Hub can be found under the Menu, in the upper left-hand corner of Workday, under the Apps, and then Jobs Hub. Employees may also search for “Browse Jobs – Employees” in Workday via the search bar at the top to view open positions.

**External Applicants -** _Please make sure to use your legal name on your application materials._

Applicants not currently employed by Minnesota State can access the career site to search and apply for jobs, and to check the status of applications. Those applying for a position will be prompted to create a profile in Workday. This does include other state of Minnesota employees who work for agencies other than Minnesota State.

Please upload the following documents to your application.

+ Cover letter/letter of interest.

+ Current resume.

You can upload the required application documents under the** **cover letter/resume section** **with a maximum total of 5 documents. If you have more than that then they will need to combine documents to upload. Photographs do not download with the rest of your application documents, so please make sure all your documents are PDF or Word documents.

These documents should be word documents or PDF (no jpeg) and are required for your application to be considered complete so not attaching all the required documentation will not allow you to move forward in the process.

Candidates having issues with job applications _(i.e., unable to apply)_ or needing accommodations can email: [email protected] . Inquiries about application status or general questions about the position should be directed to [email protected]

For additional information about the application process, go to our Employment page on our main Century College site, https://www.century.edu/home/employment/ , click on Current Employment Opportunities for more information.

About

Century College is a 2-year community and technical college in White Bear Lake, Minnesota. As one of the largest two-year colleges in Minnesota, we serve nearly 18,000 credit and non-credit students every year.

We offer degrees, diplomas, certificates, and courses (https://www.century.edu/academics/programs-degrees) in general education and transfer, business, human services, health sciences, technology, engineering, applied design, industrial, and non-credit workforce training (https://www.century.edu/continuing-education) .

With various student support (https://www.century.edu/support-services) and student life (https://www.century.edu/campus-life) opportunities, including athletics, student clubs and organizations, campus theatre, Multicultural Center, LGBTQ Center, Veterans Center, and much more, Century College provides a welcoming and vibrant campus community.

As a “community” college, we care about our locality. We are engaged, connected, and a resource within our local communities, including K-12 and workforce/industry partners.

Century College. Discover What’s Next!

To learn more about Century College or Minnesota State, visit** **https://www.century.edu/** **or** **www.minnstate.edu

For questions, please contact Century College Human Resources at** **[email protected]

Notice of Annual Security Report Availability: Century College is committed to assisting all members of our community in providing for their own safety and security. The Annual Security Report is available on the Century College Department of Public Safety website at https://www.century.edu/home/public-safety If you would like to receive a paper copy of the Annual Security Report which contains this information, you can contact the Century College Department of Public Safety on East Campus room E1411 or by calling 651-444-2910.

Link to Century College’s Non-Discrimination Statement

https://www.century.edu/about/non-discrimination-statement

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:

02-25-2026

Position End Date:

Open Date:

01-08-2026

Close Date:

01-08-2026

Posting Contact Name:

Kim Claggett

Posting Contact Email:

[email protected]