• Policy Services Rep - MA Auto (Hybrid)

    MAPFRE Insurance (Webster, MA)


    Policy Services Rep - MA Auto (Hybrid)

     

    Date: Nov 5, 2025

    Location:

    Webster, MA, US

    Company: MAPFRE

    **Work Scheudule Options** : 7:00 am-3:30 pm, 7:30 am - 4:00 pm or 8:00 am -4:30 pm

     

    After completing training, schedule will be hybrid (3 days in the office 2 days remote)

    Summary:

    Daily responsibilities include the screening, coding and input of all new business, renewal, endorsement and cancellation transactions within departmental standards.

    Responsibilities:

    + Basic analysis is performed to assure the issuance system entry requirements are met and to identify and resolve any on-line error conditions.

    + Provide customer service based on an assigned agency plan.

    + Must maintain department standards for the position relative to processing speed and accuracy.

    + Analyzes and resolves individual and system generated errors resulting from input, whether the errors/issues result from internal systems, processing with external vendors or Registry systems.

    Skills/Abilities:

    + Demonstrated mathematical and analytical skills

    + Attention to detail required.

    + Must have strong organizational, interpersonal/communication, and time management skills to handle agency contact.

    + Excellent customer service and phone skills.

    Qualifications:

    + High School or equivalent knowledge or related experience.

    + 0 - 1 years experience

    **Pay Philosophy** : The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

     

    Salary Range $18.56 - $26.70 per hour

     

    _Thank you for considering MAPFRE Insurance as part of your career journey._

     

    _We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states._

     

    _If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at_ [email protected]_ _._

     

    _We are proud to be an equal opportunity employer._

     

    **Nearest Major Market:** Worcester

    **Job Segment:** Call Center Representative, Customer Service Representative, Recruiting, Call Center, Customer Service, Human Resources