• Community Health Worker, Bilingual

    UNC Health Care (Goldsboro, NC)


    Description

    Summary:

    Provides qualified medical interpretive services and cultural awareness of the patient population they serve. The goal is to optimize mutual communication and understanding between patients and the health care personnel. This includes efforts to improve the health literacy, health system access, support, efficiency, and value of care for patients with LEP (Limited English Proficiency).

    Responsibilities:

    1. Primary resource for contact by hospital personnel

    2. Focus on patient needs (clinical, social, emotional, logistical, and administrative) with guided support

    3. Navigate patients, families, and caregivers through the health care process

    4. Review current and produce new resources

    5. Assess individual and population health literacy

    6. Act as a patient liaison with engagement, communication, support and outreach

    7. Patient evaluation and guidance for necessary clinical and non-clinical needs and resources

    8. Represent organization, including contact with external people and entities

    9. Participates in departmental meetings and other as assigned

    10. Manage departmental / organizational tasks including patient follow up and lab result communication

    Other information:

    Education

    • Minimum High School diploma or GED

    Licensure/Certification

    • Certified Medical Interpreter

    Experience

    • Bilingual (English/Spanish) and bicultural

    • CHW Training Preferred

    Knowledge, Skills and Abilities

    • Ability to work with detailed information

    • Employ high-level problem-solving skills

    • Ability to work independently but also collaborate

    • Possesses excellent written, verbal, and interpersonal skills

    • Possess strong customer service and relationship-building skills

    • Possess strong communication skills with diverse populations

    • Exhibit a high degree of independence, adaptability, initiative, and commitment

    • Demonstrates knowledge of data collection and compilation

    • Proficient with Windows-based software including MS Word, Excel and Outlook

     

    Valid NC Driver’s License: No

     

    If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

    Job Details

    Legal Employer: Wayne Health

     

    Entity: Wayne UNC Health Care

     

    Organization Unit: Care Management

     

    Work Type: Full Time

     

    Standard Hours Per Week: 40.00

     

    Work Assignment Type: Onsite

     

    Work Schedule: Day Job

     

    Location of Job: WAYNE MED

     

    Exempt From Overtime: Exempt: No

     

    Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

     

    Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.