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Position Summary

As a Senior Service Coordinator, you play a key role in customer experience by taking pride in providing superior customer services over the phone and in person. We are customer centric and always strive to continue achieving our vision and mission of a positive emotional experience with every interaction we encounter. This role has limited supervision so having great time management skills is pertinent. Great follow up skills and high level of initiative is expected in this role. Have great leadership skills and being proactive by continually communicating and engaging with the team to avoid any miss opportunities. You will have an opportunity to play an important role in assisting the Project Managers and Field staff in coordinating work plans and understanding margin impact. Responsible for dispatching field staff and working with the after-hours on-call provider to understand which clients had issues, and how quickly and effectively we responded to resolve these issues will be critical.

Position Details

+ Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability

+ for Service Order work & Maintenance Agreements schedules.

+ May direct the workflow/mentor less-experienced team members.

+ Proactively manages Service Agreement base to ensure we address any client satisfaction issues and manage retention.

+ Responsible for generating, interpreting and printing various reports and contributing to the content.

+ Facilitates new staff onboarding.

+ Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates.

+ Partners with Account Manager tasking and spend plans for renewals to maximize GM% & customer satisfaction Research and resolve expenses and reports discrepancies.

Qualifications

+ Minimum high school diploma or GED

+ Associate degree (AA) preferred

+ 4+ years related experience and/or training

+ Strong customer service skills

+ Ability to coordinate projects

+ Strong ability to multi-task and prioritize

+ Strong attention to detail

+ Strong Excel and Word skills

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

+ 401(k) plan with **50% company match (no cap)** and immediate 100% vesting

+ Medical, dental, and vision insurance **(100% paid for employee)**

+ Annual bonus program based upon performance, achievement, and company profitability

+ Term life, AD&D insurance, and voluntary life insurance

+ Disability income protection insurance

+ Pre-tax flexible spending plans (health and dependent care)

+ **Paid parental leave**

+ Paid holidays, vacation, and personal time

+ Training/professional development opportunities and company-paid memberships for professional associations and licenses

+ Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

To learn more about careers at Southland, explore our career opportunities (https://southlandind.foleon.com/experienced-professionals/brochure/) , follow us on social media (https://www.linkedin.com/company/22132/?trk=tyah) , and check out our website (https://southlandind.com/) .

Southland Industries and all its subsidiaries are an **Equal Opportunity Employer** and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

**Contingent Employment:** All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

**External Agency Announcement** : Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

Required Skills

Required Experience