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The Patient Access Supervisor is responsible for overseeing the day-to-day activities of Patient Access Representatives, ensuring optimal performance in registration accuracy, collections, productivity, and quality. This role requires the ability to work under fast-paced and dynamic conditions with a high degree of accuracy and professionalism, across all departmental functions. The Supervisor must exhibit strong communication skills, demonstrate leadership, and collaborate with the Senior Manager/Manager to support departmental and organizational goals. This position serves as the acting manager in their absence and must be available for on-call duties and variable shifts as needed for business operations.

Pay Transparency

The annual salary range for this position is $46,592.00 - $61,152.00. When extending an offer of employment, the University of Southern California Arcadia Hospital considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, State, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

POSITION SUMMARY Under the direction of the Admitting Manager, the Admitting Supervisor is responsible for supervising the Admitting Staff, including but not limited to in-service education, staff organization, evaluations, continuous quality improvement and guest relations promotion/satisfaction. The Admitting Supervisor leads by example and contributes to the professional, courteous, and efficient operation of the department at all times. Maintaining an acceptable patient flow and ensuring that all patients receive prompt and courteous attention is of great importance. The Admitting Supervisor monitors the work in the department for accuracy, timeliness and compliance with laws and regulations through various tools. Minimum Education: High School or equivalent Minimum Experience: 3 years Experience in a Hospital Admitting Department. 1 - 2 years Previous experience in a lead or supervisor role in patient access. Minimum Skills: In-depth knowledge of all functions of the Admitting Department. Proficiency in all insurance types, including government health programs (e.g., Medicare, Medicaid). Knowledge of hospital and departmental policies, EMTALA regulations, and registration standards. Strong communication skills, including the ability to speak, read, and write English proficiently. Demonstrated ability to work independently with minimal supervision. Proficiency with computers and medical terminology. Ability to effectively communicate with individuals from diverse socio-economic and ethnic backgrounds under stressful conditions. Strong interpersonal skills to foster positive working relationships with internal and external stakeholders. Required Certifications: Basic Life Support (BLS) Healthcare Provider from American Heart Association - Within 30 days of hire. Management of Assaultive Behavior - MAB If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. Preferred Education: Bachelor’s Degree In related field.