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Employment Type:

Part time

Shift:

Evening Shift

Description:

Part Time - 20 hours a week

INITIAL TRAINING IS DURING THE DAY

POSITION TITLE: Patient Advocate

MISSION STATEMENT:

We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

POSITION PURPOSE

Focus on non-medical needs of the patient and family. Serve as liaison among patients, families, visitors, staff and physicians. Respond to questions and concerns in a timely basis. Focused primarily in the waiting room with attention to the needs of patients and families including education regarding the flow/process of the ED; observing patients for change in condition/status; familiarity with all people in the waiting room; providing comfort measures including pillows, blankets, ice packets etc.

ESSENTIAL FUNCTIONS

+ Arrange to visit patients and families in ED on priority basis: Waiting Room (90%), Family Consult Room (5%), ED patient rooms if necessary (5%)

+ Providing comfort measures to patients and families waiting (such as warm blankets, coffee, emotional support).

+ Respond to patient questions and concerns and help to resolve issues by engaging the appropriate resource.

+ Close working relationship with the Triage and Charge nurse

MINIMUM QUALIFICATIONS

High school diploma or GED is required **.**

Past experience in customer service, particularly in a high volume, fast paced environment. Strong ability to engage with a diverse population of patients. Excellent communication skills. Understanding of and empathetic toward illness and suffering, and sorrow of the patient/family. Must be able to offer comfort and consolation

WORK ENVIRONMENT AND HAZARDS:

Clinical setting. Exposure Class I – Routine or potential exposure to blood, body fluids, excretions or secretions.

PHYSICAL DEMANDS:

Light work: walking.

Pay Range: $16.70 - $22.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran