• Product Manager, Customer Data

    Delta Air Lines, Inc. (Atlanta, GA)


    How you'll help us Keep Climbing (overview & key responsibilities)

     

    At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

     

    Delta’s Customer Data team is seeking a delivery-focused

    Product Manager to lead execution of a subset of Customer Data Products that

    power personalization at scale. This role ensures these products meet

    performance standards, enable enterprise personalization, and align with

    Delta’s architecture.

    What You’ll Do:

    + Drive end-to-end delivery of enhancements to CustomerData Products, including UAT and stakeholder sign-off.

    + Translate business needs into technical requirements forIT teams and ensure timely execution.

    + Partner with engineering to maintain performancestandards and scalability.

    + Coordinate cross-functional alignment with IT, DigitalPortfolio Office, and business teams.

    + Advocate for data quality, governance, and usabilityacross digital channels.

    + Support adoption of new capabilities through training anddocumentation.

    + Gather and synthesize business needs from Commercial andOperational teams to understand current and future customer data requirementsand translate them into actionable roadmap items.

    + Consolidate enterprise feedback on customer datadefinitions and calculations, ensuring alignment and concurrence acrossstakeholders.

    + Break down complex data transformations to identifyrequired data elements, sources, and gaps for assigned Customer Data Products.

    + Socialize and secure agreement on customer datadefinitions, calculations, and sources to maintain consistency across theenterprise.

    What you need to succeed (minimum qualifications)

    + 2+ years in data product delivery or technical productmanagement.

    + Ability to manage delivery in a fast-paced,cross-functional environment.

    + Ability to collaborate effectively with diverse teams ina time-sensitive, dynamic environment while working independently with minimaldirection.

    + Strong business and technical acumen with a deepunderstanding of Delta’s travel ribbon and customer interaction points.

    + Consistently prioritizes safety and security of self,others, and personal data.

    + Embraces diverse people, thinking, and styles.

    + Possesses a high school diploma, GED, or high schoolequivalency.

    + Is at least 18 years of age and has authorization to workin the United States.

    What will give you a competitive edge (preferred qualifications)

    + Bachelor’s degree in Data Science, Computer Science, orrelated field.

    + Strong understanding of APIs, data modeling, and modernarchitectures (AWS preferred).

    + SQL proficiency

    + Experience with GraphQL, ETL pipelines, and APIintegrations.

    + Familiarity with personalization systems or customer dataplatforms.

     

    Benefits and Perks to Help You Keep Climbing

     

    Our

    culture is rooted in a shared dedication to living our values – Care,

    Integrity, Resilience, Servant Leadership, and Teamwork – every day, in

    everything we do. At Delta, our people are our success. At the heart of what we

    offer is our focus on Sharing Success with Delta employees. Exploring a career

    at Delta gives you a chance to see the world while earning great compensation

    and benefits to help you keep climbing along the way:

    + Competitivesalary, industry-leading profit sharing program, and performanceincentives

    + 401(k) withgenerous company contributions up to 9%

    + Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave

    + Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits

    + Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages

    + HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health

    + Domestic andInternational space-available flight privileges for employees and eligiblefamily members

    + Careerdevelopment programs to achieve your long-term career goals

    + World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint

    + BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies

    + Recognitionrewards and awards through the platform Unstoppable Together

    + Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare

     

    Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here