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Administrative Specialist-Cross Connect

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Administrative Specialist-Cross Connect

Salary

$52,903.00 - $82,086.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Remote Employment

Flexible/Hybrid

Job Number

25-05781

Department

Water Management

Opening Date

01/09/2026

Closing Date

1/23/2026 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Position Description

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $52,903 - $61,259

Hours: 8:00 am -4:30 pm

The City of Durham’s Department of Water Management (DWM ) (https://www.durhamnc.gov/944/Water-Management) wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham’s 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. We have a wide-ranging variety of positions open to match your skill set – mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more. If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!

Water Management is seeking an energetic, enthusiastic and well-organized individual for the role of Administrative Specialist. This key position provides administrative support to the Cross Connection Control (CCC) division, which is comprised of CCC Administrator, inspectors, and other technical staff. The successful candidate will have a broad range of administrative functionality to perform tasks related to issuance of backflow permits, approval of properly licensed contractors, processing payments for permits, plan reviews, and classes; submits payment request to CBS, reviews backflow test and maintenance reports, coordinates enrollment in our backflow testing courses, and processes correspondences such as the CCC Inbox, NOV’s, repair letters, and water termination letters.

Decision-making involves the coordination of transactions and processes at the highest level of standard operating tasks, including providing direction to CCC Inspectors on their inspections and linked Building Permits for Certificate of Occupancy. This is a fast-paced environment where you will manage multiple projects with frequent interaction with employees, contractors, and customers.

From a technical standpoint, in additional to strong organizational and detail skills, the successful candidate will be proficient in Word, Excel, Access, MUNIS to manage internal questions, assist the Inspectors, and loading data into the LDO database system. This role will occasionally back-up other administrative coordinators within the department, and is expected to rotate coverage for the site reception area during receptionist breaks, lunches, or absences. Work is completed timely, efficiently, diplomatically, and confidentially.

Duties/Responsibilities

+ Meeting coordination and calendars

+ Monitoring and evaluating program activities

+ Time keeping

+ Retrieving data

+ Preparing personnel reports

+ Filing, ordering supplies

+ Completing special projects as assigned

Minimum Qualifications & Experience

+ Associate’s degree or equivalent in business or related field

+ Two years of advanced administrative support experience.

+ Must have a valid, unrestricted, North Carolina driver's license "or" if you currently have another state driver's license, must be willing and able to obtain a valid NC driver's license within 60 days of hire

Additional Preferred Skills

+ Skilled with Microsoft Suite

+ Proficiency at picking up on new computer systems

+ Being able to multi-task

+ Ability to maintain confidential information

+ Prepare clear and concise reports based on data research performed

+ Provide effective leadership and coordination in developing solutions recommending new techniques, and may supervise staff procedures with ability to independently perform projects

+ Establish and maintain effective working relationships

+ Communicate effectively, orally and in writing

+ Positive attitude and energetic team player to accomplish division and department goals

+ Working knowledge of MUNIS and LDO software

+ Past experience working with plumbing, fire, and/or utility contractors

Benefits – General Full-Time Employees

+ 12-13 paid holidays per year

+ 13 standard work days of vacation per year

+ 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

+ 2 weeks paid military leave per year

+ Medical, dental, vision, and supplemental life insurance plans

+ State and City retirement plans

+ Short and long term disability plans

+ Paid temporary disability leave for specified conditions

+ City contribution of 13.6% into the N.C. State Retirement System

+ Paid funeral leave

+ Employee Assistance Program - personal and family counseling

+ Paid life insurance equal to annual salary

+ 48 hours for volunteer work each year*

+ 4 hours parental leave each year

+ Workman's Compensation Insurance

+ 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan effective first day of the month following date of hire

+ Health insurance effective first day of the month following date of hire

+ Dental and life insurance, after one year of service

+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+ governmentjobs.com

+ Monster.com

+ Indeed.com

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ Doctoral Degree (PhD, Juris Doctorate)

04

How many years of related experience do you have in advanced administrative support?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 2 years of related experience

+ 2 years but less than 6 years of related experience

+ 6 or more years of related experience

05

Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).

+ I have a valid, unrestricted NC driver's license.

+ I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.

+ I do not have a valid, unrestricted driver's license.

06

How would you rate your ability to learn and become proficient in a new computer-based program?

+ No proficiency

+ Beginner level proficiency

+ Intermediate level proficiency

+ Advanced level proficiency

+ Expert level proficiency

07

How would you rate your ability to handle confidential and sensitive information (such as employees timekeeping, payroll data, personal identifiers, and financial records) and maintain strict confidentiality without sharing information with unauthorized individuals?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

08

How would you rate your ability to manage a high volume of emails, multi-tasking, responding professionally, and prioritizing time-sensitive request without missing deadlines?

+ No experience

+ Beginner level

+ Intermediate level

+ Advanced level

+ Expert level

Required Question