• Dispatcher

    Brothers Plumbing And Heating Inc (Denver, CO)


    GENERAL DESCRIPTION OF THE JOB:

    Dispatch work involves scheduling and routing of service technicians & calls and contacting customers to maximize work to be performed by the service department. Performance of simple clerical work will also be required.

    JOB ACTIVITIES:

    + Ambassador and spokesperson for the company

    + Dispatch service technicians

    + Acts as the spokesman for the customer, communicating to the company: what the

     

    customer wants, when they would like it, and how they would like it done

     

    + Communicate effectively with the customer and answer their questions and concerns

    + Assist callers in understanding their problem and communicate fee’s, method of

     

    service, and payment options

     

    + Utilizes scheduling priorities & tech skills to schedule appointment times and range calls on the schedule

    + Answers phones correctly and in a professional manner.

    + Takes calls correctly using scripts and professional practice steps

    + Enters all customer data in the computer

    + Work as a team with other team members

    + Understand and follow all company philosophies, policies and procedures

    + Understand and follow written and verbal instructions given

    + Represent the company in a professional manner

    + Perform related work as assigned

    + Meet company performance standards per performance reviews

    + Follow all company safety rules and requirements

    + Makes outbound calls to complete Happy Checks using script

    + Offers ICPO’s as needed

    + Assists administration however requested

    + Dispatch for profits using map tools (i.e. MapPoint, GPS)

    + Answer and take care of emails received via the service inbox

    GENERAL QUALIFICATIONS and REQUIREMENTS:

    Experience and Training, Education, Knowledge, Skills & Abilities:

    + Should have experience in the area of customer service

    + Dispatching experience helpful, but not necessary

    + Knowledge of the Windows Operating system, including Outlook

    + Very proficient typing abilities

    + Use of SuccessWare21. On the job training provided.

    + Basic knowledge of filing systems; including alphabetical and numerical systems

    + Must be able to multi-task. Communicate to multiple people at the same time (clients, CSR’s, management, and techs), use many online programs at the same time.

    + Must be a quick learner and able to use computer system shortcuts

    + Being able to prioritize tasks effectively in any given moment

    + Must be adaptable and open to changes

    + Exercise good decision making quickly

    + Must be able to work effectively and with a positive attitude in a high paced environment.

    + On the job training will be provided

    + High school diploma or GED

    Other:

    + Required to sign a Confidentiality agreement with the company

    + Successfully complete all background checks, drug testing and employment screening

    + Neatly groomed per dress code policy

    Qualifications