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Job Description Summary

Job Description

We are **the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

Position Purpose

As a Purewick Rx Specialists, you will manage the end-to-end intake and reorder processes for Purewick reimbursement customers. You will ensure seamless enrollment in Liberator’s supply program by collaborating with multiple lead and referral sources. Throughout each customer’s journey, you will deliver personalized, white-glove service and support to uphold the highest standards of satisfaction and compliance.

Responsibilities:

+ Effectively communicate the PureWick™ system's features and benefits to customers, demonstrating comprehensive knowledge of its functionality, usage, and maintenance protocols while handling both inbound and outbound calls with empathy and professionalism.

+ Conduct initial and follow-up communications with leads, identify and resolve customer concerns, and utilize multiple communication channels including phone calls, web chat, and email to provide timely and accurate assistance.

+ Maintain detailed records of all customer interactions in CRM and call tracking systems, ensuring accurate notation of account details to facilitate proper follow-up and comprehensive customer service.

+ Consistently meet departmental targets for call volume, sales goals, and customer satisfaction while adhering to quality standards, HIPAA regulations, insurance protocols, and prescribed call scripting guidelines.

+ Work collaboratively across the organization to support customers, maintain a positive work atmosphere that embodies Liberator's philosophy of professional excellence, and demonstrate high attention to detail in all tasks and projects.

Minimum Qualifications:

+ High School Diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

Preferred Qualifications:

+ Experience with Salesforce and Brightree.

+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply intermediate math skills **.**

+ Ability to solve practical problems and deal with a variety of variables.

+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

+ Knowledge of Word Processing software, Excel, Access and/or other database software.

Physical Demands:

While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 50 lbs.

Work Environment:

Onsite (if required): While performing the duties of this position, the employee performs tasks in a temperature-controlled office environment under normal office conditions. The noise level in the work environment is usually moderate. The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

Remote: While performing the duties of this position, the employee must work in a private, quiet area free from distractions to maintain professionalism and confidentiality. Must have reliable high-speed internet at their work location.

DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position. The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit  https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

\#earlycareer

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under “Our Commitment to You”. Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles. $35,603.00-$58,745.00 - Annual Range includes Base + Incentive.

Required Skills

Optional Skills

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Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.