• Support Desktop Technician

    Belcan (Dallas, TX)


    Support Desktop Technician

     

    Job Number: 362154

     

    Category: Help Desk / Support

     

    Description: Job Title: Support Desktop Technician

     

    Zip Code: 75234

    Duration: 3 Months

    Pay Rate: $ 23.33/hr

     

    Keyword's: #Dallasjobs; #Technicianjobs.

     

    Start Date: Immediate

    Job Description:

    PRIMARY RESPONSIBILITIES:

    * Technical Support for End User PC"s\Mac"s workstations, hardware, software, peripherals

     

    and printers.

     

    * Deploy new PC's\Mac"s for End Users,(Lifecycle Management) including hardware, software,

     

    and OS imaging.

     

    * Support software and hardware refresh/upgrade/configuration efforts - Windows 10,

     

    Microsoft Office, Proprietary applications, etc.

     

    * Plan, prioritize, organize and complete work to meet established SLA"s adherence, KPI"s and

     

    End User Compute objectives.

     

    * Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.

    * Maintain required documentation involved in asset tracking/deployments to ensure accurate

     

    billing with respect to internal chargeback model.

     

    * Provide technical support and expertise to install, maintain and ensure effective performance

     

    of hardware and software.

     

    * Analyze technical problems and recommends and applies required solutions.

    * Educate end users when installing new equipment or software

    * Experience with Autopilot or MDT deployment tools.

    * Performs tasks to improve the efficiency, reliability, availability, and stability of the

     

    computing environment.

     

    * Maintains documentation to ensure efficient and accurate department operations.

    * Support AV systems and equipment for onsite and remote locations as needed

    * Support VIP/Executive level user base on daily basis

    * Assist in remotely supporting users at all company and potential WFH locations

    * O365 practical experience

    * Asset management practical experience

    * Bitlocker or encryption software experience

    * HDA Service Desk Software experience or similar Service Desk ITIL compliant software

    * Microsoft Teams Support and Operational experience

    * Team Player, Positive and with can do attitude

    * Ability to work in a fast-paced environment with daily reprioritization

    * Good written and communication skills to all levels of Management and end users

    * Outstanding Customer Service Skills

    * Dell Support Experience

    * Bilingual preferred but not required

    * Other duties as assigned

     

    Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

     

    Minimum Experience (yrs): 2-3

     

    Required Education: Not Specified

    Benefits:

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