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Description

The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, verifying insurance eligibility and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.

Key job responsibilities

Persuade prospective patients to enroll with One Medical Seniors

Persuade unengaged patients to establish care and schedule first appointment

Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office

Listening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help One Medical retain the patient

Nurture leads with the One Medical Senior Brand through scheduled phone cadence

Contact and convert assigned leads

Schedule virtual and on-site doctor’s visits

Document patient activity in salesforce.com and our patient portal in a timely and accurate manner

Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics

Manage large amounts of inbound and/or outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify potential patients' needs, clarify information, research every issue and provide solutions and/or alternatives.

Occasionally handle established patient requests/complaints

Occasionally collaborate with cross-functional teams to support during peak workflow periods

Additional duties assigned by manager

Basic Qualifications

- - 2+ years experience in an inside sales role interacting with customers and/or complex customer service including health insurance verification, medical billing, or patient eligibility determination

- - Outbound/inbound call experience

- - Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including, phone, email and chat while working in a fast-paced environment.

- - Have worked in fast-paced, results-driven work atmosphere

- - Experience using salesforce.com or similar CRM tools

- - Proficient with computers

- - Strong Customer Service skills

- - Dependability and adaptability

- - Comfortable working occasional nights and weekends

- - Demonstrates the ability to adapt to change by quickly adjusting to new priorities, processes, and environments while maintaining a high level of performance and effectiveness

- - Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.

- - Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.

Preferred Qualifications

- - Fluency in Spanish is a plus

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $33,400/year in our lowest geographic market up to $71,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.