• Bilingual Inside Sales Support Specialist

    Adecco US, Inc. (Westminster, CO)


    **Job Title** : Inside Sales Sales Support Specialist

    Customer Retention Specialist, Digital Sales

    **Location:** Westminster, CO (Onsite – 4 days/week)

    **Employment Type:** Contract-to-Hire

    **Duration:** 6 Months

    **Schedule:** Monday–Friday, 8:00 AM–5:00 PM MT (40 hours/week)

     

    The Customer Retention Specialist is responsible for improving customer satisfaction and reducing churn by proactively engaging customers, resolving issues, and identifying renewal risks. This role requires strong communication, problem-solving, and negotiation skills.

    Key Responsibilities

    + Make outbound calls/messages to address renewal concerns

    + Resolve customer issues independently with minimal escalation

    + Negotiate with customers to overcome adoption barriers

    + Document customer interactions in Salesforce

    + Analyze data to identify retention trends

    + Collaborate with Sales and Support teams

    Requirements

    + 5+ years of customer service, retention, or sales experience

    + Fluency in Spanish (required); Portuguese preferred

    + Strong communication, negotiation, and problem-solving skills

    + Salesforce experience

    + Associate’s degree or equivalent experience

    + Must live within 1 hour of the Westminster office

    **Pay Details:** $27.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    Military connected talent encouraged to apply

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.