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POSITION PROFILE

The Field Specialist I, Advanced CIP requires advanced technology skills and the ability to work independently while providing strategic analysis and consultative support. This role supports the service, maintenance, repair, and development of solutions for a wide variety of company products and services. Responsibilities may also include new business support and additional solution-related functions as assigned.

JOB DUTIES AND RESPONSIBILITIES** **Technical

Perform advanced solution services including configuring, installing, troubleshooting, networking, maintaining, and training on a wide range of products and services.

Act as a consultant and strategic professional by resolving complex and repetitive product issues.

Lead technical problem-solving efforts and share best practices; instruct others on processes and demonstrate leadership in complex situations.

Proactively identify volume-building opportunities that increase utilization of Ricoh equipment, supplies, and services.

Assemble, adjust, maintain, and share expertise on products and equipment according to specifications and relevant documentation.

Customer Services

Understand and promote Ricoh support functions and offerings while anticipating and managing customer needs.

Manage personal time and schedule effectively; assist others in coordinating multi-solution schedules.

Build and maintain productive, professional relationships with customers and Ricoh personnel to support overall team success.

Workload Management

Execute all workload management and call-handling procedures in compliance with current field call management requirements.

Deliver a full range of services including customer training, equipment and workflow observation, and solution presentations to improve operational methods.

Administrative

Maintain a full workload while meeting response times, repair times, quality objectives, and cost-control metrics.

Comply with all company policies and complete administrative tasks accurately and on time.

Perform assigned administrative duties, including maintaining required logs, processes, and reports.

Accurately record all time and activity using approved tracking systems.

Maintain assigned “car stock” and/or customer on-site inventory as required.

Results

Achieve expected productivity levels based on assigned workload and experience level.

Actively participate in Ricoh Extra Value program opportunities (e.g., CS212) and bill accordingly.

Perform other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Valid state driver’s license and minimum auto insurance coverage per Ricoh policy.

High school diploma required; coursework or experience in computers, electronics, mechanics, basic networking, connectivity, and printing software preferred.

Must meet the requirements outlined in the Technology Services Training Role Inventory and Certification Program for the assigned role.

Certification requirements can be found here:

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.