• Onboarding & Installation Support Representative

    Sage (Lawrenceville, GA)


    Onboarding & Installation Support Representative

    Job Description:

    The Onboarding & Installation Support Representative to support customer onboarding and installation for Sage 50 (Hosted and Desktop). This role is critical to helping customers get up and running quickly and confidently, improving time-to-value, customer satisfaction, and retention.

     

    This is a hybrid role – 3 days per week in our Lawrenceville office.

    Key Responsibilities:

    Key Accountabilities & Responsibilities

    • Guide customers through accessing and navigating their Sage 50 Hosted environment

    • Provide step-by-step onboarding and installation support using documented processes

    • Deliver clear, patient assistance to customers with varying levels of technical experience

    • Support full onboarding and migration from Sage 50 Hosted and Desktop, including initial setup

    • Assist customers with company setup, chart of accounts, invoicing, and basic configuration

    • Conduct product walkthroughs, feature overviews, and onboarding demos

    • Raise and track CloudOps Service tickets as needed

    • Reference and leverage existing knowledge articles and support documentation to resolve issues

    Required Qualifications

    • Strong written and verbal communication skills

    • Ability to explain technical concepts in simple, easy-to-understand terms

    • Customer-focused mindset with a high level of patience and professionalism

    • Experience supporting software onboarding, implementation, or technical support

    • Familiarity with Microsoft tools and multi-factor authentication (MFA)

    • Preferred Qualifications

    • Prior experience supporting Sage 50 (Hosted or Desktop)

    • Experience using Salesforce or similar CRM systems

    • Background in technical support, troubleshooting, or customer onboarding

    Function:

    Sales

    Country:

    United States

    Office Location:

    Lawrenceville

    Work Place type:

    Hybrid

     

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    Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

     

    Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

     

    Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

     

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    We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out [email protected].

     

    Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/

     

    Equal Employment Opportunity (EEO)

     

    Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

     

    In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.