"Alerted.org

Become a part of our caring community and help us put health first

The Stars Analytics Director uses mathematics, statistics, modeling, business analysis, and technology to transform high volumes of complex data into advanced analytic solutions. The Stars Analytics Director requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

The Stars Analytics Director for CAHPS & HOS will lead Humana’s newly established, high-performing analytics team dedicated to survey-based Star measures. This leader is accountable for the full analytics lifecycle for CAHPS and HOS — including measure forecasting, member- and plan-level insights, predictive modeling, and guiding tool development — and will serve as both the primary analytics counterpart to the Stars CAHPS/HOS business owners and a thought partner shaping strategy, innovation, and long-term capability development.

This role requires a unique blend of deep analytics expertise, consulting acumen, executive presence, and strong cross-functional leadership. The Director will be a critical member of the expanding Stars Analytics leadership team, helping Humana strengthen performance, elevate decision-making, and transform our enterprise approach to survey-based quality.

Use your skills to make an impact

Key Responsibilities:

CAHPS & HOS Analytics Leadership

+ Lead the end-to-end analytics for CAHPS and HOS, ensuring clarity, rigor, and timeliness across all deliverables.

+ Oversee core capabilities including:

+ Survey measure forecasting and performance modeling

+ Member-level and plan-level insights

+ Response likelihood models and risk profiling

+ Promoter/detractor segmentation and experience drivers

+ NLP-based insights from CAHPS Gaps, Pulse, and other feedback sources

+ Exploratory tools enabling business and clinical partners to identify improvement opportunities

+ Connect analytics insights to operational strategy with clarity, accuracy, and executive-ready storytelling.

Strategic Partnership & Enterprise Influence

+ Serve as the primary analytics partner to Stars CAHPS/HOS leadership, aligning on objectives, informed risks, and strategic opportunities.

+ Act as a thought leader to shape strategy, identify innovation opportunities, and translate evolving business or regulatory needs into actionable analytics roadmaps.

+ Strengthen cross-functional collaboration across Stars, Stars-adjacent teams, product, clinical and operational partners, and enterprise analytics groups.

+ Provide analytics oversight related to CAHPS/HOS vendor partners ensuring methodological rigor, data integrity, and performance accountability

+ Contribute to modernization and long-term capability planning (e.g., new modeling approaches, new data sources, platform/tool enhancements).

Executive Engagement & Narrative Leadership

+ Prepare and deliver materials for the highest levels of company leadership.

+ Ensure alignment of message, timing, confidence, and risk framing.

+ Synthesize complex analytics into clear narratives that support informed decision-making in high-stakes settings.

+ Elevate the right insights with intent — anticipating questions, surfacing risks early, and ensuring the organization is prepared for critical discussions.

Team Leadership & Talent Development

+ Lead a high-performing analytics team, currently planned at 4–6 FTEs, fostering a culture of excellence, collaboration, transparency, and continuous improvement.

+ Coach and develop emerging analytics talent, building deep CAHPS and HOS expertise and strengthening enterprise bench strength.

+ Promote ways of working centered on alignment, anticipating partner needs, and stewarding shared ownership of the narrative.

Required Qualifications:

+ Bachelor’s degree in a relevant field (e.g., Data Science, Public Health, Health Policy, Business, Analytics, Statistics).

+ 7+ years of experience in healthcare analytics, quality measurement, or Medicare Advantage Stars.

+ 5+ years of demonstrated leadership of high-performing, multidisciplinary analytics teams.

+ Proven experience leading complex analytics portfolios and driving long-term strategy in a matrixed, consensus-driven environment.

+ Experience preparing and presenting analytics to executive audiences, with strong narrative-building and communication skills.

+ Demonstrated consulting mindset: ability to translate needs into solutions, frame insights clearly, and influence cross-functional partners.

Preferred Qualifications

+ Experience with survey-based quality measurement, including CAHPS, HOS, or similar member-experience/statistical survey methodologies.

+ Direct CAHPS/HOS expertise strongly preferred; candidates with Stars quality experience and demonstrated ability to learn quickly will be considered.

+ Master’s degree in Public Health, Health Services Research, Analytics, Statistics, Business, or related discipline.

+ Experience building predictive models, NLP pipelines, or segmentation frameworks.

What Success Looks Like (First 12 Months)

+ Clear, trusted leadership of CAHPS and HOS analytics across the enterprise.

+ Highly effective partnership with Stars business leaders, reinforcing alignment and shared ownership of strategy and outcomes.

+ A strong performance forecasting process that is transparent, reliable, and well-communicated.

+ A cohesive, high-performing team with strengthened SME depth and demonstrated analytics innovation.

+ Elevated executive confidence through clear narrative quality, proactive risk identification, and crisp decision-support materials.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

+ At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

+ Satellite, cellular and microwave connection can be used only if approved by leadership.

+ Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

+ Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

+ Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$189,400 - $260,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

​

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.