• Helpline Counselor Overnight

    Robert Half Office Team (Miami, FL)


    Description

    We are seeking a compassionate and dependable Helpline Counselor to provide support and guidance to individuals in need during overnight hours. This role is ideal for someone who is empathetic, calm under pressure, and comfortable working independently during late-night shifts.

    Responsibilities

    + Answer incoming helpline calls and provide emotional support and resources

    + Assess caller needs and respond using active listening and crisis intervention techniques

    + Document calls accurately and maintain confidential records

    + Follow established protocols and escalation procedures

    + Collaborate with on-call supervisors and internal teams as needed

    + Maintain professionalism and composure in high-stress situations

    Requirements

    + 2+ year of experience in counseling, social services, or a related support role

    + Strong active listening, communication, and interpersonal skills

    + Ability to remain calm and empathetic in high-pressure situations

    + Availability to work overnight shifts, including weekends and holidays as needed

    + Proficiency with basic computer systems and documentation tools

    + High level of professionalism, discretion, and confidentiality

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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