"Alerted.org

Description We are looking for a dedicated and bilingual Customer Service Representative to join our team in Huntington Beach, California. This contract position offers an opportunity to assist members with their healthcare needs while providing exceptional service. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

• Assist members, family members, providers, and caregivers by explaining healthcare benefits and plan options.

• Address member inquiries by identifying issues, determining solutions, and providing clear explanations; escalate complex matters to management or appropriate departments when necessary.

• Participate in outreach initiatives aimed at enhancing membership retention and satisfaction.

• Adhere to company policies, procedures, and regulatory guidelines to ensure compliant operations; contribute suggestions for workflow improvements.

• Accurately document member interactions, actions taken, and resolutions in the designated systems.

• Maintain a high standard of professionalism while responding to inbound and outbound calls.

• Support member services projects and collaborate with the team to achieve organizational goals.

• Attend training sessions and staff meetings to stay updated on procedures and enhance skills.

• Perform additional duties as assigned by management. Requirements • High school diploma or equivalent is required; a bachelor's degree or relevant work experience is preferred.

• Minimum of two years of experience in customer service, ideally in a healthcare or call center setting.

• Proficiency in Microsoft Word, Excel, and data entry systems.

• Strong communication skills, both verbal and written, with bilingual proficiency in Korean.

• Ability to handle inbound and outbound calls efficiently and professionally.

• Skilled in scheduling appointments and managing email correspondence.

• Capable of working effectively in a feedback-driven environment.

• Familiarity with healthcare industry practices and protocols is highly desirable. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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