"Alerted.org

Description

We are looking for a dedicated Call Center Specialist to join our team on a contract-to-permanent basis in Louisville, Kentucky. In this role, you will provide exceptional customer service, address inquiries, and assist with resolving issues in a detail-oriented and efficient manner. This is an excellent opportunity to transition into a long-term position, offering a dynamic work environment and growth potential.

Responsibilities:

• Receive and respond accurately and professionally to customer inquiries/concerns received via telephone.

• Respond to all customer’s inquiries utilizing all available resources and knowledge, researching and exploring answers

• Properly relay information to staff concerning calls and inquiries

• Identify and escalate unresolved inquiries to appropriate departments

• Accurately and thoroughly record all interactions in the company system of record

• Defuse and de-escalate customer's issues to ensure great customer experience

• Verify and update customer information

• Identify and escalate priority issues

• Perform data entry into the company business system

• Proactively address client and vendor issues and concerns

• Efficiently utilize the company records program

• Provide excellent customer service to co-workers, clients and vendors

• Perform other duties as assigned

Requirements

• Knowledge of call center operations and phone etiquette

• Education equivalent to a two-year degree from a regionally accredited institution in Public Administration

• Related work in customer service and/or call center environments.

• Must be able to communicate effectively both orally and in writing

• Possess strong typing and computer skills with knowledge of Microsoft Office products

• Possess strong organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.

• Detail oriented

• Self-motivated, self-directed, and flexible

• Maintain confidentiality of work-related information

• Exercise good judgement

• Multilingual abilities are a plus

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .