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Job Title: Customer Service Representative

The role requires working from 7:00 AM to 3:30 PM, Monday through Friday.

Job Description

We are seeking a dedicated Customer Service Representative to manage and streamline our installation processes. The role involves coordinating installation teams, ensuring timely completion of jobs, and maintaining effective communication with customers and team members. This position is ideal for a detail-oriented individual who thrives in a fast-paced environment and is looking to contribute to a dynamic team.

Responsibilities

+ Coordinate installation teams with assigned jobs and ensure they have all necessary installation packets.

+ Efficiently dispatch installation teams to job sites to ensure timely arrival.

+ Confirm completion of all previous day's installations and collection of balances.

+ Send out payment requests for completed installations.

+ Maintain a schedule of incomplete installations and monitor until completion.

+ Ensure installation teams upload jobsite pictures and complete necessary documentation.

+ Maintain a record of callbacks to accurately assess installer wages and team performance.

+ Participate in daily team huddles to report on installation totals and open slots.

+ Confirm next day installations, collect deposits, and complete financing.

+ Attempt to move forward installations to fill open slots as needed.

+ Update HVAC Install calendar and HVAC Install Log Google Doc daily.

Essential Skills

+ Customer service and support experience.

+ Ability to handle both inbound and outbound calls.

+ Experience in scheduling appointments and service coordination (minimum 1 year required).

+ Experience in HVAC, electrical, or plumbing is highly desirable.

Work Environment

The position is based onsite for five days a week in Alexandria, with parking available.

Job Type & Location

This is a Contract to Hire position based out of Alexandria, VA.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Alexandria,VA.

Application Deadline

This position is anticipated to close on Jan 21, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.