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*/*Attention applicants:** **Do not apply for this position via the MassCareers website.** **Your application will not be received.** ***/* */* ***/* **To apply, follow the link below**to the Attorney General’s Office direct application page.****** **www.mass.gov/ago/employment****.****** **** *CONSUMER ADVOCACY VOLUNTEER* * * PUBLIC PROTECTION & ADVOCACY BUREAU CONSUMER ADVOCACY & RESPONSE DIVISION (Boston Office)__ __ Attorney General Andrea Joy Campbell is looking for dedicated, public-service oriented volunteers to join the Consumer Advocacy and Response Division (CARD) within the Public Protection and Advocacy Bureau at the Boston Massachusetts Office. CARD receives and reviews complaints, advocates on behalf of Massachusetts consumers, and implements settlements entered into by the Attorney General’s Office (AGO) in various areas relating to the Office’s consumer protection efforts, including debt collection, mortgage lending and servicing, housing, automobile sales and lending, utilities, and professional services. The Division also provides referrals and other assistance to consumers, performs research, engages in community outreach, and participates in public education trainings. _Please note_: This is a volunteer position and is separate from student internship opportunities. Students interested in internships with the Attorney General's Office may find information on the application process on our main website under Internships at the Attorney General’s Office:https://www.mass.gov/info-details/internships-at-the-attorney-generals-office-ago __ _Primary Duties_:The Consumer Advocacy Volunteer is responsible for calling members of the public who have filed consumer complaints about online or telephone scams and providing timely, knowledgeable information about available resources to prevent scams or mitigate the harm caused by scams. This role requires developing a strong understanding of referral networks and community resources, asking appropriate screening questions to ensure the best possible referrals, and following established procedures for making external referrals. _Position Type_: Volunteer _Salary_:This an unpaid volunteer position. **__** **_To apply for this position_:** **Please visit the Employment and Recruitment Portal of the Attorney General’s Office atBambooHRand apply directly. *Applications submitted via MassCareers website are not received.* **** You will be asked to submit a cover letter and resume when applying for this position. The application deadline is January 23, 2026 at 5:00 PM (ET) . Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2932. __ **Do not select MassCareers “apply online” option to apply for this position. Applications submitted via this MassCareers website are not received by our Office.**** ****__** __ _Inquiries regarding position & status may be made to_: Seth Hage, Managing Administrative Assistant Consumer Advocacy & Response Division 617-963-2497 __ _Position Requirements_: · Experience working in a call-center or in a public-facing customer service role. · Effective communication skills. · Proficient organizational skills. · Basic computer skills and the ability to maintain clear records of calls received. · Must be able to work independently and in a team environment. · The ability to speak and understand Spanish, Portuguese, Haitian Creole, or Chinese (Cantonese or Mandarin) is a plus. The successful candidate will be able to demonstrate a connection to the people and communities we serve,and an interest in supporting a respectful and inclusive work environment. ** /The Attorney General’s Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General’s Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions./ **** **Do not select MassCareers “apply online” option.** **Any automated message generated by the Commonwealth of Massachusetts MassCareers website does not apply to posted positions at the Attorney General’s Office.** **You must apply directly at:** ****www.mass.gov/ago/employment****.****** **Job:** **Unclassified* **Organization:** **Office of the Attorney General* **Title:** *CONSUMER ADVOCACY VOLUNTEER* **Location:** *Massachusetts-Boston-1 Ashburton Place* **Requisition ID:** *26000077*