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Onsite Medical Customer Service Career Opportunity

Pay Rate: $21.00/hour

Positions Available: 20 Customer Service Representatives (CSR)

About the Role

Join a well-respected organization in the healthcare industry and make an impact by providing exceptional customer service in a call center environment. This is a long-term, permanent opportunity with room for growth and excellent benefits.

Job Description

+ Handle inbound calls and occasional follow-up calls.

+ Respond to inquiries regarding prior authorizations, general questions, and confidential information.

+ Provide excellent customer service with strong attention to detail and accurate data entry.

+ Manage 50–100 calls per day, depending on complexity.

+ Use multiple systems to track information and update customer communications.

+ Performance measured on Quality and Accuracy.

Requirements

+ Experience: Minimum 1 year of call center experience within the last 2–3 years (healthcare experience not required).

+ Typing Speed: At least 30 WPM.

+ Skills: Strong computer knowledge and ability to navigate multiple systems.

Location

Plymouth, MI 48170

Key Details

+ Cut-off Date for Offers: January 16, 2026

+ Start Date: February 9, 2026

+ Contract Duration: 6 months Contract-to-Hire

+ Compliance:

+ Drug Test: 5-panel

+ Background Check: 7-year history (includes DOJ sex offender, OIG & FACIS healthcare searches)

Benefits

+ First 6 months: Benefits through TEKsystems (Health, Dental, Vision, 401k, and more).

+ After conversion: Full benefits package from the organization.

Schedule

+ Must be available 7 days a week from 5 AM – 10 PM.

+ 40 hours/week with a set schedule assigned within those hours.

+ Shift bids available (preferences considered but not guaranteed).

Training

+ Duration: 4 weeks

+ Hours: Monday–Friday, 8:00 AM – 4:30 PM

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Plymouth,MI.

Application Deadline

This position is anticipated to close on Jan 23, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.