"Alerted.org

Customer Success Manager (Multiple Levels)

Openings: 2 Level 1 roles and 1 Level 3 role

Travel: Level 3 may travel within a 2-hour radius (expenses covered)

Salary:

+ Level 1: $50,000

+ Level 3: $72,000

About the Role

Our client is expanding its Customer Success team to provide excellent service and build strong relationships with customers. These roles focus on renewals, customer experience, and light upselling—no quotas.

Responsibilities

+ Serve as the main point of contact for customers

+ Build and maintain relationships through calls, email, and occasional meetings

+ Assist with renewals and identify opportunities for additional services

+ Troubleshoot basic issues and coordinate resolutions

+ Level 3: Engage with executive stakeholders and manage strategic accounts

Requirements

+ Previous call center experience

+ Strong customer service and communication skills

+ Ability to troubleshoot and solve problems

+ Basic technical knowledge (routers vs. switches, network basics)

+ Level 3: Ability to interact with leadership and understand business cycles

Nice to Have

+ Previous Customer Success or Account Management experience

+ Familiarity with CRM tools

Growth Opportunities

Clear career path to higher-level CSM roles and potential moves into management, engineering, or business development.

Job Type & Location

This is a Permanent position based out of Knoxville, TN.

Pay and Benefits

The pay range for this position is $50000.00 - $72000.00/yr.

all 3 have potential for bonus and that's based solely on renewals right now. likely increase in a couple weeks. right now they get .16% of renewal price with cap at 50k per renewal. second half of year strong suspicion there will be growth targets/bonuses as well.

Workplace Type

This is a fully onsite position in Knoxville,TN.

Application Deadline

This position is anticipated to close on Jan 23, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.