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Service Desk Technician

Entry Level | On‑Site

Position Overview

We are seeking an entry‑level Service Desk Technician to provide front‑line support for incoming customer and field operations inquiries. This role focuses on delivering an excellent customer experience while troubleshooting hardware issues, supporting kiosk‑related service requests, and ensuring accurate documentation. The ideal candidate is a strong communicator, calm under pressure, and eager to learn in a fast‑paced environment.

Key Responsibilities

+ Handle incoming calls and support requests with professionalism, accuracy, and efficiency.

+ Troubleshoot hardware issues and provide first‑level service desk support.

+ Serve as a backup operator to help maintain system integrity and operational continuity.

+ Monitor system alerts, error logs, and communication networks; escalate issues according to established procedures.

+ Enter and validate data within scheduling systems to ensure accuracy.

+ Complete daily checklist tasks with consistency and attention to detail.

+ Participate as a team member on assigned projects.

+ Perform User Acceptance Testing for new software releases.

+ Complete system configuration requests accurately and on time.

+ Identify processing errors, perform preliminary troubleshooting, and escalate when needed.

+ Support additional duties as assigned.

+ Work during designated blackout periods aligned with high‑traffic operational days.

Top Skills & Attributes

+ Strong troubleshooting ability with a calm, solutions‑focused mindset.

+ Excellent verbal and written communication skills.

+ Ability to multitask while maintaining accuracy and professionalism.

+ Technical aptitude, including interest in hardware, basic computer knowledge, or hands‑on experience

Required Qualifications

+ Customer service or service desk experience.

+ Ability to learn new systems, tools, and processes quickly.

+ Strong attention to detail and ability to follow established procedures.

+ Willingness to take on new tasks and adapt to changing needs.

Preferred Qualifications

+ Associate’s or Bachelor’s degree (preferred but not required).

+ Experience in help desk, technical support, or troubleshooting roles.

Work Environment

+ On‑site role within a close‑knit, collaborative team.

+ Standard business hours with occasional required coverage during peak operational periods.

+ Long‑term growth potential within a rapidly expanding organization.

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Jan 16, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.