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IT Support Technician IIOverview

The IT Support Technician II plays a key role in delivering exceptional customer service and technical support to team members and enterprise projects. This position operates in a fast‑paced, high‑energy environment where each day brings new opportunities to make a meaningful impact. The ideal candidate is detail‑oriented, proactive, and comfortable supporting a wide range of technologies across both office and production environments.

Key Responsibilities

+ Conduct Level 1 and Level 2 technical analysis to diagnose and resolve issues across a diverse end‑user base, ensuring timely and effective problem resolution.

+ Manage incidents through the enterprise helpdesk system, ensuring accurate logging, tracking, and resolution of service requests.

+ Provide responsive support to users via email, phone, and in‑person interactions while maintaining a high standard of customer service.

+ Build, configure, and validate standard system images for PCs, laptops, handheld devices, and associated peripherals.

+ Install, configure, and troubleshoot hardware and software across user devices to ensure optimal performance and reliability.

+ Maintain detailed documentation of assigned tasks within the enterprise ticketing system, adhering to established SLAs and escalating issues when necessary.

+ Support Windows operating systems, Microsoft 365 applications, and print management systems.

+ Facilitate IT onboarding for new team members, ensuring proper provisioning of all required systems and access.

+ Provide technical support for IT devices that enable plant operations and manufacturing technologies.

+ Participate in an on‑call rotation to provide after‑hours and weekend support as needed.

+ Collaborate with Infrastructure Engineering teams to support hardware and software deployments and implementations.

+ Perform additional duties and responsibilities as required.

Work Environment & Safety Requirements

This role requires periodic presence on the production floor of a USDA‑regulated facility. All personnel must comply with safety standards, including:

+ No jewelry or piercings

+ No sleeveless garments or clothing with holes

+ No open‑toe shoes

+ No nail polish or artificial nails

QualificationsRequired Education

+ High school diploma or equivalent

Required Experience

+ 2+ years of hands‑on experience in desktop support across diverse environments

+ 2+ years of experience supporting Windows‑based endpoints (laptops and desktops)

+ 1+ year of experience working with Linux operating systems

+ Strong customer service orientation and commitment to user satisfaction

+ Demonstrated ability to troubleshoot and resolve complex technical issues efficiently

+ Ability to collaborate effectively with cross‑functional teams

+ Ability to translate technical concepts into clear, understandable language for non‑technical users

+ Proficiency interpreting and applying information from technical manuals and procedural documentation

+ Excellent interpersonal, verbal, and written communication skills

+ Self‑driven, detail‑oriented, and proactive in problem‑solving

+ Up‑to‑date knowledge of current industry trends and emerging technologies

+ Valid driver's license and ability to meet insurability requirements

+ Willingness to travel to additional plant locations as needed

Preferred Education

+ 2‑year technical degree in computer science or a related field

Required Skills, Knowledge, and Abilities

+ Exceptional verbal and written communication skills, with the ability to collaborate at all levels

+ Strong problem‑solving skills and demonstrated leadership capabilities

+ Ability to present technical information clearly and motivate team members

+ Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

+ Strong internet navigation and general computer skills

Job Type & Location

This is a Contract to Hire position based out of Underwood, IA.

Pay and Benefits

The pay range for this position is $26.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Underwood,IA.

Application Deadline

This position is anticipated to close on Jan 23, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.