• Loan Servicing Analyst

    JPMorgan Chase (Fort Worth, TX)


    Join a team where your attention to detail and client focus drive impactful results every day. Apply now to make a difference in Mortgage Finance!

    Job Summary

    As a Loan Servicing Analyst in the Global Securitized Product team, you will balance accounts, manage daily client activity, and resolve discrepancies for Mortgage Finance customers. You ensure Service Level Agreements are met and act as the primary daily interface with clients. You identify, research, and resolve routine issues, supporting a high-performing team.

    Job Responsibilities

    + Process customer funding and paydown requests

    + Balance customer funding and operating accounts

    + Perform warehouse facility maintenance and facilitate training for new application users

    + Report, research, review, and approve cash flows

    + Ensure accurate and timely escalation and resolution of inquiries; demonstrate adaptability to business needs

    + Utilize technology/applications to analyze client disputes and offer solutions

    + Report on defects and enhancements to applications and processes

    + Participate in application user acceptance testing

    + Drive risk and control agenda and take personal ownership

    + Prioritize and manage workflow, escalating when required

    + Read and analyze loan level activity with resolution

    Required Qualifications, Capabilities, and Skills

    + Bachelor's degree from an accredited university

    + 5 years' experience with accounting and collateral management

    + Proven ability to work independently with excellent judgment

    + Experience reading and interpreting loan documentation or related analytical experience

    + Extensive experience managing high volume workflow and account assignments to comply with SLA

    + Experience in approval and release of required agency forms submitted by client

    + Team-oriented with excellent communication, interpersonal, and client service skills

    + Self-reliant, requires minimal supervision

    + Highly organized with ability to manage multiple competing priorities

    + Intermediate knowledge in performance metrics and client invoices

    + Intermediate Excel and PowerPoint knowledge

    Preferred Qualifications, Capabilities, and Skills

    + Experience communicating with clients over the phone

    + Schedule: 100% in office Monday - Friday, 9:30am - 6:30pm CST

     

    JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

     

    We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

     

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

     

    JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans