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Resp & Qualifications

PURPOSE:

The Business Consultant (Business Readiness) provides expertise in tailored, strategic, and critical work to help design, launch, and execute programs that support initiatives in the changing healthcare environment. This position will play a key role in delivering on all aspects of the business readiness framework on enterprise, cross functional programs and projects. The incumbent will function as a champion of business readiness methodologies and implementation throughout the organization.

ESSENTIAL FUNCTIONS:

+ Provide subject matter expertise in a particular area (including but not limited to one or more of the following: organizational change management, project management, communication, value realization, training, user acceptance testing, etc.) that contributes to the effective accomplishment of business readiness activities in support of strategic initiative goals. Responsible for scoping, planning and leading business readiness activities for multiple projects and initiatives and ensure internal stakeholders, customers, and third parties are engaged in the business readiness program effectively.

+ Facilitates Business Readiness Playbook activities. Minimizes exposure and risk on projects and programs, including optimizing the timing of release of project deliverables into business operations and preparing the client and stakeholders for the transition. Ensures that projects follow appropriately scaled best practices and established processes, procedures and guidelines.

+ Business Readiness Playbook Process Improvement. Introduces relevant best practices to the organization. Contribute to the continuous enhancement of the Business Readiness framework and supporting capabilities. Review and support task coordination while identifying potential process improvements. Responsible for developing analytical tools and visualizations (e.g., models, dashboards, etc.) to assess business readiness needs and performance.

+ Build trusted relationships within CareFirst to deepen subject-matter expertise, find opportunities to synchronize, and ensure close coordination with teams in the execution of their areas of responsibility. Work collaboratively with other partners in support of business readiness (i.e.Training, Communications, Org Change Management, IT Ops Readiness, Finance) to improve our change impact on business in our current and upcoming strategic initiatives. Manage resources (change agents and champions) within a matrix environment to lead change management improvement initiatives across the enterprise. Engage in training activities with change agents and champions to develop this capability and skill set across the enterprise. Provide guidance and coaching to project team members of varying levels and disciplines on change management best practices.

**QUALIFICATIONS** :

**Education Level:** Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

**Experience:** 5 years experience in business development, operational technology support, general business operations and/or consulting experience.

Preferred Qualifications:

+ Project Management Professional (PMP).

Knowledge, Skills and Abilities (KSAs)

+ Understands business goals and priorities.

+ Follows evolving market, industry and consumer trends.

+ Effective communication of complex ideas both verbal and written.

+ Exceptional project management, facilitation and organizational skills.

+ Excellent relationship management skills.

+ Strategic thinker, problem solver, and a collaborator who can drive engagement and discussions.

+ Significant experience with MS Office (Excel, PowerPoint, Word).

+ Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

**Salary Range:** $88,776 - $176,319

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Business Readiness

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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REQNUMBER: 21704