• Engineering Technician

    Lionbridge Technologies (Corvallis, OR)


    Managed Services Technician 4

    PositionSummary

    Lionbridge isseeking a highly skilled and experienced Managed Services Technician 4 to joinour experienced team. The Managed Services Technician 4 will be a technicalexpert, responsible for troubleshooting complex technical issues, providingtechnical guidance to junior technicians, and ensuring the delivery ofhigh-quality managed services. This role requires a deep technical background,excellent problem-solving skills, and a passion for providing exceptionalcustomer service.

    What You Will Do

    + Provide expert-level technical support to clients, resolving complex technical issues in a timely and effective manner.

    + Troubleshoot and diagnose technical problems using a variety of tools and techniques.

    + Escalate unresolved issues to senior engineers or vendor support.

    + Monitor system performance and identify potential problems before they impact clients.

    + Proactively identify and implement solutions to prevent future technical issues.

    + Develop and maintain technical documentation.

    + Provide technical guidance and mentorship to junior technicians.

    To Be Successful You Will Have

    + A high school diploma, General Education Development (GED) or equivalency.

    + Technical certifications such as CompTIA A+, Network+, or Security+.

    + 5+ years of experience in IT support, with 3+ years in a managed services environment.

    + Strong technical skills in [relevant technologies].

    + Excellent problem-solving skills.

    + Excellent communication and interpersonal skills.

    + A strong grasp of the Microsoft Office suite (MS Word, MS Excel, OneNote, MS Outlook Exchange etc.).

    In Return, YouCan Expect

    + Ongoing career opportunities at a repeat Forbes and Newsweek-listed "Best Employer for Women", "Best Employer for Diversity", "Best Remote Employer", "Best Large Employer", and "Most Loved Workplace".

     

    Lionbridge partners with brands to breakbarriers and build bridges all over the world. For over 25 years, we havehelped companies connect with their global customers and employees bydelivering translation and localization solutions in 350+ languages. Throughour world-class platform, we orchestrate a network of passionate experts acrossthe globe who partner with brands to create culturally rich experiences.Relentless in our love of linguistics, we use the best of human and machineintelligence to forge understanding that resonates with our customers’ clients.Based in Waltham, Massachusetts, Lionbridge maintains solution centers in 24countries. Learn more at www.lionbridge.com.

     

    Lionbridge embraces equal employment opportunity and a diverse workforce, making hiring and employment decisions based on individual merits and talent without regard to any protected status.

     

    If you believe you need a reasonable accommodation in the online job application process for a posted position, please contact us at [email protected] for assistance.