• Assistant Store Manager, Tech Support Google Store…

    Acosta Group (San Diego, CA)


    DESCRIPTION

    The **Assistant Store Manager** of Tech Support manages the technical support team and oversees the customer repair journey. You will ensure that "Radically Helpful" customer solutions are delivered through efficient technical processes and expert problem-solving. This role manages the Tech Leads and Technicians, ensuring they meet performance targets while maintaining the highest levels of experience integrity.

     

    Salary: $82k-85k/annually

    RESPONSIBILITIES

    + **Technical Oversight:** Oversee the technician repair process, monitor repair trends, and manage the ticket creation workflow.

    + **Solution Delivery:** Assess customer support needs upon arrival and provide immediate, effective solutions for standard technical problems.

    + **Complex Communication:** Translate complex technical processes into understandable terms for customers and less-technical team members.

    + **Team Supervision:** Manage technical personnel to meet and exceed assigned goals for revenue, productivity, and customer reputation.

    + **Operational Support:** Partner with management to review staffing forecasts for product launches and manage inventory for repair parts.

    + **Development:** Observe and coach associates to provide feedback on consumer experience technique effectiveness and technical service.

    QUALIFICATIONS

    Success Profile & Skills

    + **Nimble Learning:** Ability to quickly adapt to new technologies and support the team through rapid product evolutions.

    + **Instills Trust:** Displays high integrity while handling customer devices and ensuring personnel adhere to the Code of Business Conduct.

    + **Problem Solving:** Skilled at utilizing professional expertise to solve problems and resolve service escalations.

    + **Experience:** 3+ years of retail management in a high-touch technical customer solution environment.

    + **Education:** Bachelor of Arts Degree required.

    ABOUT US

    Acosta, and its subsidiaries, is an Equal Opportunity Employer

    **Job Category:** Administration

    **Position Type:** Full time

    **Business Unit:** Marketing

    **Salary Range:** $82,000.00 - $85,000.00

    **Company:** Mosaic Sales Solutions US Operating Co, LLC

    **Req ID:** 19572