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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Operations Support Coordinator will be responsible for completing standard business processes to support WSS as a business process partner ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues.

This role will also:

+ Able to perform routine tasks related to the process that they support

+ Strong collaboration with customers and branch staff on dealing with issues

+ Work on processes for emailing invoices to customers

+ Work with in shared mailboxes

+ Backup for team members as needed

Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

+ Create and maintain safe working environment and culture within the organization

+ Take care of internal and external customer needs and expectations

+ Demonstrates high impact culture through innovation, accountability and empowerment

+ Must be able to function in a team environment; usually works with direct supervision but can work independently if needed

+ Task execution for area of responsibility up to levels defined in Xylem's DOA policy

+ On the Job Training as advised by supervisor

High Impact Behaviors:

+ Continuous Professional Development: Professionals should be committed to lifelong learning, seeking opportunities for self-improvement, and staying abreast of industry trends and best practices.

+ Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

+ Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements:

+ High school diploma or equivalent plus 1 year of applicable work experience or associate's degree with demonstrated capability in comparable work

Skill Requirements:

+ Intra-departmental communication for purpose of alignment/ information sharing

+ Able to execute tasks with guidance

+ Ability to understand entry level concepts in execution and organization skills

+ Understanding of general business concepts

+ Strong communication skills

+ Fluency in standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

+ Create and maintain safe working environment and culture within the organization

+ Take care of internal and external customer needs and expectations

+ Demonstrates high impact culture through innovation, accountability and empowerment

+ Must be able to function in a team environment; usually works with direct supervision but can work independently if needed

+ Task execution for area of responsibility up to levels defined in Xylem's DOA policy

+ On the Job Training as advised by supervisor

High Impact Behaviors:

+ Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.

+ Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.

+ Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Education & Experience Requirements:

+ High school diploma or equivalent

+ 1+ years of applicable work experience or associate's degree with demonstrated capability in comparable work

Skill Requirements:

+ Intra-departmental communication for purpose of alignment/ information sharing

+ Able to execute tasks with guidance

+ Ability to understand entry level concepts in execution and organization skills

+ Understanding of general business concepts

+ Strong communication skills

+ Fluency in standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

+ Basic understanding of ERP systems (e.g. SAP)

+ Basic understanding of typical IT business tools

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation