• Intune Helpdesk Admin (Maryland)

    Insight Global (Schiller Park, IL)


    Job Description

    Computer setup

     

    - unbox, connect to network, add hardware

     

    - Setup monitors, docking station, etc (for new users)

     

    Walk-through users on OneDrive setup

     

    - Login, setup folder synchronization (current systems)

     

    - Assist with copying any local files or H: drive

     

    Assist with setting up SplashTop (if we go that way)

     

    Update PC inventory

     

    - Adding serial numbers and other info

     

    - Documenting TeamViewer IDs

     

    Assisting users with Remote applications (Forms, Asset Management)

     

    - Setting up links

     

    - Getting users to login with Hargrove credentials

    - Setup printers

    - Install / Setup Citrix (admin account needed?)

     

    Run reset process for Intuning machines

     

    - Schedule time with users (we can help with this)

     

    - Provide temporary replacement laptop, if necessary

     

    Shipping assistance

     

    - boxing up laptops to send to remote users needing Intune devices (10 – 12 users)

     

    - Coordinate with shipping/receiving

     

    Organize retired machines

     

    - update inventory

     

    - setup space for storage

     

    - Remove from AD

     

    - Cleanup TeamViewer (probably not temp)

     

    Create instructions for user processes repeatable by users

     

    Will be assisting in renovation of IT department

     

    (we’re getting new carpet/new network drops and will need some equipment moved around – we'll all be doing this)

     

    Potential outside the Intune project

     

    Assist with implementing print solution (Papercut)

     

    FreshService assistance as needed

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    3-5 years within help desk/desktop support

    Troubleshooting experience

    Active Directory Intune Experience