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Job Description

Reporting to the ServiceNow Platform Manager, the ServiceNow Business Analyst will need demonstrated experience and capability implementing, maintaining, and building upon ServiceNow platform technologies, workflows, and integrations in a controlled environment. The Business Analyst will be responsible for working with and documenting new and evolving system designs and be able to initiate efforts for continuous improvement.

They will be responsible for analyzing business and user requirements into actionable specifications, align deliverables and solutions with the ServiceNow roadmap, work with business partners to resolve technical concerns, triage and coordinate response to performance and accessibility issues, incidents, system changes and reporting.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Support product strategy by providing the capabilities of the current technology

• Support product strategy by partnering with teams to provide a focused backlog of features & user stories

• Provides thorough analysis of technical capabilities in support of prioritized user stories.

• Enables incremental delivery by looking for ways to meet business goals and learn from customers through frequent, measurable enhancements

• Work collaboratively and use best practices with the delivery team to support backlog refinement, sprint planning and longer term release planning

• Provide information to assist the delivery team in the refinement of user stories

• Work with the team to remove blocking issues and clarifying ambiguous requirements

• Provide support during system outages or emergency situations including occasional 24x7 on-call duties

• Provide vendor management oversight as needed; manage vendor relationship inclusive of budget spend and service level agreements

• Knowledge of the travel industries and related technologies

• Deep working knowledge of lean concepts

• Deep working knowledge of ITIL and Agile methodologies

• A minimum of 5 years of experience as a ServiceNow business analyst, product owner or other relevant experience